how to access data when you are no longer subscribing to ServiceNow?

bcrose623
Tera Contributor

‎12-20-2022 08:40 AM

Later on this year, the company I work for is moving away from ServiceNow as our ITSM tool to another tool.  We are not transferring any data to the new ITSM tool.  My question to the group is how can we access data for regulatory items after our subscription is no longer active?  Does ServiceNow provide a method or means to access data for auditing purposes? 

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Mike_R
Kilo Patron
Kilo Patron

‎12-20-2022 08:47 AM

Are you getting rid of ServiceNow completely (e.g. retiring your instance) or just the ITSM modules?

Also, out of curiosity, do you mind sharing what tool you are moving to?

 

 

Mike
* My Collection of ServiceNow Stuff *

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Oliver Stammler
Giga Guru

‎12-20-2022 10:57 AM

Hey @bcrose623,

as far as I know your company will receive one final data backup at the very end of your contract. 
Reach out to your Account Manager, he/she can tell you everything about it.

Best regards

Oli