How to keep up with Plugin maintenance

Matthew Hinton · ‎01-07-2025

We have quite a few plug-ins (~175) in our Washington, DC instance. There's not a sort plugin by update available in application manager. It can be time-consuming keeping them all up-to-date. This even scheduling the installation. How is everyone keeping up with updating their plugins?

Dr Atul G- LNG · ‎01-08-2025

Hi @Matthew Hinton

Currently, plugins need to be updated one at a time. However, you can also use the batch option. Keep in mind that if you schedule a plugin for one hour and it takes longer, it will affect other scheduled tasks. Here are some tips for updating plugins.

https://www.servicenow.com/community/upgrades-and-patching-forum/updating-outdated-plugins-in-servic...

https://www.servicenow.com/community/developer-forum/best-practice-for-updating-plugins/m-p/3143381/...

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View solution in original post

Community Alums · ‎01-07-2025

There is an Updates tab in Application Manager that should show you only those items that have updates available:

Matthew Hinton · ‎01-07-2025

Hi Brian, thanks. I see that tab now. That helps. The other related constraint we've noticed is scheduling the plugin update. We can schedule a plugin to install 1 per hour. If we try to do more than that, then some have failed inexplicably in the past. Are you (or others) able to schedule more than 1 an hour?

Community Alums · ‎01-07-2025

I can't answer that one. In the past, I have done plugin updates manually, making it easier to check skipped updates, etc.. for each one. We updated the plugins each month as part of our monthly patching and would have as many as 75-80 to do after a major update in ServiceNow, but could generally get through all of those within a few hours while in meetings, etc... so I never really looked into the scheduling portion.

AndersBGS · ‎01-07-2025

Hi @Matthew Hinton ,

I would think that you can create a scheduled job to create a request based on the table sys_store_app where update is available.

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Anders

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