how to mandate reason for change rejection ?

[karan15]

HI Need help 

I am able to configure UI policy where in if someone is rejecting a change by going into approvals then it will ask for reason or comments for rejection (attachment 1)

However i noticed that when a approval right clicks and reject a change (attachment 2) it does not ask fro reason but straightway rejects the change 

how to ensure every time change is rejected it asks for a reason , weather its rejected by right click 

[Abhay Kumar1]

@karan15 sorry i missed out,

https://www.servicenow.com/community/developer-blog/learn-servicenow-oncelledit-client-script-servic...

[AnveshKumar M · Accepted solution]

Hi @karan15 ,

You can try creating a business rule like the one below, so that It will if the comments are filled in or not for rejection, and prevents rejecting the approval from Right Click even.

And, use the code below in Advanced Tab, business rule script.

(function executeRule(current, previous /*null when async*/) {

	if(gs.nil(current.comments)){
		gs.addErrorMessage('Please fill comments with reject reason. Please open the approval record and fill in the comments to reject.');
		current.setAbortAction(true);
	}

})(current, previous);

Thanks,

Anvesh