How to remove first email response template message when I insert second respose template message

Research · ‎03-04-2025

When I insert first response template message , if I choose second response template message the first one should remove dynamically and insert the second

When a response template message is modified, the previously selected response template will be retained and appended to the email.

Thanks.

Dr Atul G- LNG · ‎03-04-2025

Hi @Research

I think it is expected behaviour, and you need to delete the response manually.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎03-04-2025

Hi @Research

I think it is expected behaviour, and you need to delete the response manually.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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