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How to remove first email response template message when I insert second respose template message

Not applicable

When I insert first response template message , if I choose second response template message the first one should remove dynamically and insert the second 

Research_2-1741094702825.png

 


When a  response template message is modified, the previously selected response template  will be retained and appended to the email.

 

Research_1-1741094653265.png

Thanks.

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @Community Alums 

 

I think it is expected behaviour, and you need to delete the response manually.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @Community Alums 

 

I think it is expected behaviour, and you need to delete the response manually.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************