Suspicious SYS ID
Discovered there was a record created by an integration whereby the sys id is an email - not sure how this is even possible. Has anyone ever come across something like this?
Forum Posts
Micro-certification Assessment Simulator Task 3 - Create and Comment on a Record
I tried adding comment using Work notes under Note. But still Task validation is failing with "Did you add and post a comment?".
Database View not shown as a data source in Platform Analytics
Hello, I am having a hard time understanding why, even in Xanadu, the database view cannot be selected as a data source for a simple list. I have PDI which recognizes a test database view as a data source but in the other instance I have it does not ...
Resolved! I want to get the table name from the current URL to control business rules
I am creating a business rule that runs when an incident record is created.I want to implement a control that does not run if an incident record is created from another table.I think I can implement this if I can get the URL information when operatin...
Page variant condition
Hi All. I'm approaching UI Builder. I create a variant page starting from an existing workspace. I need to show the variant page based on custom condition, but in the variant page condition I can only use table and/or sysId, while I need to set the v...
Include attachments on e-mail notification
I have set up a quick notification, so that when a certain assignment group is assigned, it sends a notification to a 3rd party support system with the ticket information. This is working correctly. Now, I need to make sure that attachments on ticket...
Resolved! What is the recommended number of records to create in a table?
I would like to change the deletion of records in the "sysevent" table from 7 days.This seems to be done using the Table Rotation Group and Auto Flushes functions.If the retention period is extended from 1 week to 35 days, a large amount of data will...
Can I restore the text index?
I recreated a text index, and now my existing index has disappeared... Is it possible to restore it?
I would like to know how knowledge portal search works.
When searching for published knowledge articles, they may not appear.When searching for a full match, it may not work, and partial matches may appear.I would like to know how the search works and whether the index is managed in the same way.Example: ...
How can I create a report on the certificate table to see their expiry dates as follows.
How can I create a report on the certificate table to see their expiry dates as follows-Number of Certificates going to expire in 15 daysNumber of Certificates going to expire in 30 daysNumber of Certificates going to expire in 45 daysExpired Certifi...
Set up filter - Planned Start Date and Planned End Dates - see what is happening during On call work
Hi Team,I am trying to setup a filter that displays everything between Planned Start Date and Planned End Dates - inclusive. This is so we know what Changes are active for on call work. I figure between Planned Start Date and Planned End Dates is the...
Need to understand Set Reminder functionality in HR Tasks
HelloI have a requirement where i configured Hr task with Set Reminder is true, Interval(in days) is 2, When to send(in days) is 2 and reminder template. I need to understand based on what this reminder will trigger. Is it based on due date or task c...
What's the best way to study for free for the admin exam?
I am an existing SharePoint Developer wanting to expand to ServiceNow but need to pay for the certification myself. I am wanting to use any free materials possible and only pay the minimum cost to get a certification.
Resolved! Restrict record view
We receive a requirement that when a Risk owner is from ATK and created a risk, then a risk user from other site like ATM, ATT, etc is tried to search that risk he/she should not able to view it. Example this risk is for ATK. When a risk user from AT...
What effect does the "knowledge_group_member" role have?
The product documentation below contains an explanation of "knowledge_group_member," but I believe this is a description of members of the owning group.I feel that the owning group does not need the "knowledge_group_member" role, so why is it granted...
