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Resolved! Difference Between Managed Documents and Knowledge Articles

Hi ServiceNow Community,I'm trying to understand the key differences between Managed Documents and Knowledge Articles in ServiceNow. While I know that Knowledge Articles are used for capturing and sharing knowledge across the organization, I'm not en...

How to Copy Favorites/Bookmarks to a Different User

How can I copy, not move, favorites/bookmarks from one user to another? Exporting an XML, altering the user, then importing an XML from the 'sys_ui_bookmark' list successfully loads the favorites/bookmarks for the new user. However, it also removes t...

Resolved! Request item

I have created a variable set. which contains the question summary and short description. I created a catalogue and used this variable set in it. Now when i create a request from /esc portal the RITM's short description is not populated form summary....

GRGiri by Tera Contributor
  • 347 Views
  • 2 replies
  • 0 helpfuls

Resolved! Which ServiceNow Administration Fundamentals On Demand Course?

Hello all, I have two options to take the ServiceNow Admin Fundamentals On-Demand Course. One is called exactly that, and the other has the suffix (Xanadu) on it. The first one is over 18 hours long, while the other one is 12 hours long.Is there any ...

romanherman by Tera Contributor
  • 1595 Views
  • 3 replies
  • 6 helpfuls

Access to Dashboard

Security by design dashboard data is not visible after the UX component update on production.I have checked on ACL.They do have access to the Tables and data.What will be the root cause?Can anyone help me to resolve this issue.Thanks. 

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Nithya Devi by Tera Contributor
  • 851 Views
  • 9 replies
  • 1 helpfuls

Need Help in Creating report

Need help in creating trending report showing incidents resolved by two countries users like IND vs USA. It should be on month to month basis in graphical format

nehaji by Giga Contributor
  • 550 Views
  • 5 replies
  • 0 helpfuls