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SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
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ServiceNow System Administrator

I'm starting my ServiceNow System Administrator journey and looking for some advice. I have a background in IT systems administration and cloud infrastructure, but I'm new to ServiceNow.What beginner-friendly resources would you recommend to get hand...

SanRoss by Tera Contributor
  • 476 Views
  • 2 replies
  • 1 helpfuls

Capturing Changes to Personal Developer Instance

The purpose of this question is to find a practical, reliable, and appropriate method for isolating and saving changes to a personal developer instance (PDI), so that I can roll back the instance to a specific point in time if needed.The main goal is...

DanAHtown by Tera Contributor
  • 540 Views
  • 2 replies
  • 0 helpfuls

Resolved! Tabs remain when downloading Excel (Edge browser only)

When the following process is executed as a UI action, an Excel file created on 4/16/2025 will be downloaded.When executed in the Chrome browser, the download tab closes, but for some reason it remains open in Edge...It doesn't seem like there's an e...

bonsai by Mega Sage
  • 810 Views
  • 5 replies
  • 2 helpfuls

Resolved! LogicMonitor Incident Management Integration issues

hi, does anyone have any experience with the logicmonitor Incident managment integration i have set it up following the documentation and alert does trigger a new ticket but. the the new tickets are empty with none of the HTTP delivery details like d...

new userid/email not merging with old userid/email

Hello. I orginally setup my email/userid using an invalid email account mattbohman@ccc.edu. I wanted to setup my email using the valid email account mbohman@ccc.edu. Later, after completing lessons, I was able to add mbohman@ccc.edu to my profile, an...

mbohman by Giga Contributor
  • 721 Views
  • 3 replies
  • 0 helpfuls