Good day! How can we remove the highlighted message below?
Thank you!
the "com.glide.cs.general.waiting_for_live_agent_message" system property controls the part before the wait message...where it says "routing to a live agent"...
You can also try to disable it (instead of "-- None --") by going directly to the "Chat Setup" record (not in the Conversational Interfaces Settings) and then right-click on the "Live chat wait status" and select "Configure Choices" -- you can either de-select everything and update (try to get "NULL" that way) or try to make a custom one here...
go to "Conversational Interfaces" > "Settings" and turn off the "Live chat wait status" for Agent Chat...I believe that will stop showing the message when routing to an agent.
