 Good day! How can we remove the highlighted message below?
Thank you!
the "com.glide.cs.general.waiting_for_live_agent_message" system property controls the part before the wait message...where it says "routing to a live agent"...
You can also try to disable it (instead of "-- None --") by going directly to the "Chat Setup" record (not in the Conversational Interfaces Settings) and then right-click on the "Live chat wait status" and select "Configure Choices" -- you can either de-select everything and update (try to get "NULL" that way) or try to make a custom one here...
the "com.glide.cs.general.waiting_for_live_agent_message" system property controls the part before the wait message...where it says "routing to a live agent"...
You can also try to disable it (instead of "-- None --") by going directly to the "Chat Setup" record (not in the Conversational Interfaces Settings) and then right-click on the "Live chat wait status" and select "Configure Choices" -- you can either de-select everything and update (try to get "NULL" that way) or try to make a custom one here...
I also found this...which seems to be the OOB Business Rule which is responsible for the wait time calculations that go into the message you are looking at.
If you edit this BR to always return a specific value, that *might* accomplish your goal...but I would definitely do this with caution as I am not certain on every place where this BR is used and it may have unintended consequences...
