Hands on experience
Is there a place where i can hands on experience for what Certified System Administrator does and service now analyst
Forum Posts
Approval Subflow returns Guest in the RITM Stage Status
I was just designing a couple of new forms which uses a approval sub flow built by the system implementor going way back. The intent is it checks to see if the person submitting it is high enough in the organization to by pass the approval or if the...
Service Mapping - Best Practice for Including "Secondary or Failover" Application Servers
Situation: We have an Application Service, that we have performed service mapping on using the Top-Down approach. The map has more or less completed successfully. However, we have a secondary APP Server that the Application Service can failover too ...
CSA Exam
Hello community,How much experience should you ideally have before embarking on the CSA exam. What volunteering do you look for to find opportunities to learn about the platform. Many Thanks Karl
Hands on practice for to become snow admin
Hello All,How do I get hands on practice apart from snow developer instance to get a job as snow admin
Resolved! Dictrionary Entry - Script not working as expected
Greetings Community On my company we have a Dictionary Entry with a custom script, to calculate the MI TTR, right not the script is this one (function calculatedFieldValue(current) {// Add your code herevar miStart = current.u_mi_start.getDisplayVal...
Resolved! Sys_id of itil group type?
Would anyone with an old instance (created around 2011 or so) be able to share the sys_id of the 'itil' group type in your instance? We recently ran into a problem where the sys_id of the itil group type in our instance didn't match a sys_id in an o...
Related List 'Request' tab not populating with linked records
Hi all. For background...I have added 'Change Requests>Parent', 'Requests>Parent', and 'Requested Items>Parent' related lists tabs to our PRJ record forms. I can click "New" in the Change and Requested Items tabs, go through and create a record, go b...
Allow users to see records from sys_dictionary table in a list collector only
I have a list collector variable on a catalog item that is looking up records on the sys_dictionary table. There is a reference qualifier (name='cmdb_ci_business_app') to only show dictionary entries from the cmdb_ci_business_app table.In the Service...
Unable to retrieve credentails stored in credential store within service now
Hi There,I am trying to write a Rest API script that will help me connect upto an remote isntance. The remote instance uses an API key to authenticate. I have stored the key as an "API key" credential in service now cred store.when trying to access t...
Resolved! show variables if sys_user Reference Field has selected a manager
I am trying to build an offboarding catalog item that will look at the person being offboarded and if they are a manager, it will show a number of additional fields pertaining to direct reports and approvals the users might have currently. I know I ...
Resolved! Scheduled Job Options or Scheduled Flow Trigger Options
I have an approval reminder notification that is to be sent out on Mondays at 8AM and Thursdays at 8AM. Unfortunately, when I try to schedule a flow trigger or a scheduled job, I only have options such as Daily, Weekly (which does not allow multiple ...
Hide a Child Topic from Mega Menu
Hello, We have a Topic called 'Technology' within it there is a Child Topic called 'Change & Adoption' under which we would like to create several pages for each of our applications as Child Topics of the 'Change & Adoption' page. i.e. Technology > ...
MS Teams Channel Integration
Hello all, Good morning.I have to start up an integration of MS teams Channel with Service-now.Please remember there are channels in MS teams, and I want to integrate that channel with Service-now.Users should be able to create ticket from that chann...
Resolved! Consumer Registration Service Bridge
Hi, Good Evening, When I try to register the Provider Register in my Consumer Instance. It is showing the below error in Business Rules,Please help me out on this. Thanks and Regards,Pratap Singh Sisodia
