Hello, Reaching out to the community as I can't find a solution internally. I have an over-allocation for AEE and ITSM. I'd like to audit which users have a subscription/license allocated to them but have not used it in quite some time. Is there a w...
Issue Details:We are trying to control how currency is displayed for users and locations in ServiceNow. Currently, we are seeing that currency values change based on the user’s session currency, which is determined by their locale.For example:Users i...
557 / 5.000I'm trying to include the "TAG" field from the "sn_safe_story" table in the filter of a report on the "sn_safe_scrum_task" table, but I can't find it or link it.I've already created a Database View, but nothing.I've created a Calculate fie...
I'm preparing for the ServiceNow Certified System Administrator (CSA) exam and wanted to study using the latest Yokohama release materials. However, I’m unable to find the "ServiceNow Administration Fundamentals On Demand (Yokohama)" course or the Yo...
Hi guys, I was trying to build a flow with flow designer, then I created a decimal type variable, but then I can't find the Set Flow Variables action in my developer instance, anyone knows what is missing? Besides, it is possible to do some formula ...
Hi,I know that ServiceNow only shares the detailed results of CSA if the candidate fails the exam, however I recently took the exam and passed but wanted to find out which areas I might still need to focus more on and pick my courses accordingly. Is ...
I believe the following tables contain the records necessary to restore the flow execution report.*After actually exporting the records, I deleted the records from the instance and was no longer able to view the flow, but was then able to restore the...
How to set the invalid queries into empty result sets in ServiceNow
So I just turned on Next Experience in our test environment so I can mess around with it before we upgrade to Vancouver. Wanted to play around with themes and company branding, so I installed the Theme Builder application and created a theme using ou...
Hello Admins. How do I resolve the slow response time problem in the ServiceNow Platform?
Hey team! I'm trying to create a data visualization with a formula indicator, that has 2 breakdowns: Resource and Task. In order to get a percentage out of 100 for each task, I structured the formula so that it looks like this: ([[Total hours]] / {{T...
Hi everyone,I’m looking for the best method to get all of my Knowledge Base Articles (KBAs) from our production instance into our test instance. I specifically want the articles and their full content to mirror production, but I can’t do a full clone...
HI All, We have a requirement where we need to migrate the data from a third party ticketing tool to servicenow. What is the best format we can take the data in order to migrate in to our servicenow instance. what are the best practices we need to f...
