Flow All Stages not Showing in Requested Item
I can only see One stage in RITM. Other stages not showing.
Forum Posts
Resolved! Configure Auto Assignment Group on Tickets Generated from ServiceNow Service Portal
Hi, How can I configure Assignment Groups to be automatically assigned when a caller submits an incident ticket from the Service Portal? I broke the auto-assignment process for the Service Portal after relocating some of my categories, subcategories,...
Resolved! Timestamp format on localhost logs (self-hosted)?
Hello, Is there a possibility to change the timestamps in node logs (localhost_log) to be in UTC, or in a format that includes UTC offset (e.g. iso 8601)? Currently our self-hosted instance is recording timestamps in local time, and without any time ...
Multiple scheduled jobs 'Interaction state change for walk-up'
Hi All, I have a issue where in healthscan, it is showing that Active scheduled jobs 'Interaction state change for walk-up' are run by Inactive users. Can some please help to understand how there jobs are getting created and how to fix this issue. Th...
HR core admin role is missing
HR core admin role is missing in my practice admin instance. I tried searching in deleted records but i dint find it, how can i add it back?
duplicate visibility in my asset variable in my catalog
i have created a case catalog , in that there are account , contact and asset fields where account and contact details are auto populated based in logged in user , there are two accounts which are parent and child if user manually changing the accoun...
Has anyone had load Issues using their instance via a browser on an iPad that is using a SIM card?
We are having loading issues on our instance utilising an iPad when connected via a SIM. We are just using a browser not a mobile app. When we connect the iPads to the Wifi it works perfectly. Hotspot to the iPad, no issues. I have connected utilisi...
Eligibility for CSA Voucher
Hello, I took the challenge for SNAF but website is asking me to pay US$ 300 with my credit card, what can I do to request my voucher?
Assistance Required for testing steps : SMS Email Notification Setup in ServiceNow
Hello,I am currently working on configuring SMS Email Notifications in ServiceNow, based on the steps outlined in this ServiceNow article, which explains how to enable SMS notifications via email-to-text.How to setup a SMS Email Notification in Servi...
How can I move an Incident to from Closed state to Cancel state
Hi Everyone, Greetings for the day! How can I move an Incident to from Closed state to Cancel state.I am trying to do this via Fix script, its throwing a message 'Invalid state transition'. Can you please help me with the script. Best Regards,Chhavi ...
How to create Dynamic KPI reports without PA license?
Hi All,We have this requirement where my client wants to create a dashboard with KPI reports in our Idea table (PPM) below reports are what is needed. We do not have PA license. -KPI report to track if 4 records in Idea table is created per month, s...
Raptor Migration Standard
Hello All,Are there any known issues or PRBs when we migrate from Maria DB to Raptor Standard or any checklists which we need to take care of.
Resolved! Difference between sys_app_module and sys_ui_module
What is the difference between sys_app_module and sys_ui_module?An error I got when applying an update set was pointing to two different module tables.What is the difference?
Where is the TBL where the responses when previewing an update set are saved?
We have addressed the error that occurred when previewing an update set.We are currently looking for a table that records this information.It seems that error information remains in "sys_update_preview_problem".However,
