HR Agent Workspace - Transfer Case dropdown list

Terence Riley · ‎08-21-2023

In HR Agent Workspace, when a user clicks on Transfer Case, the Employee Relations COE is missing from the dropdown list. But in Native UI, when a user clicks on Transfer Case, the Employee Relations COE is available. How do I get the Employee Relations COE to display in the dropdown list in Agent Workspace?

Ravi Chandra_K · ‎08-21-2023

Hello @Terence Riley

Greetings!

Check if the user having any restrictions to create case (COE ACl configuration).

If there are no such restrictions and its working fine in native UI and not working in workspace, I suggest you create HI ticket to check with servicenow team.

please mark the answer as correct and helpful if helped!

Kind Regards,

Ravi Chandra.

Dr Atul G- LNG · ‎08-22-2023

Hi @Terence Riley

Please check the ACL rule.

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Dr. Atul G. - Learn N Grow Together
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Terence Riley · ‎08-24-2023

This is how it looks in native UI. I still can't find what's preventing Employee Relations from being available in the "Transfer Case" dropdown in Workspace.