I'm looking for a way to send emails with PDI.

bonsai
Mega Sage

I want to send an email using PDI.
I don't think it's possible to send directly from the instance, but
Is it possible to send emails using Gmail or a personal email account?

I would like to test the email functionality using PDI.

6 REPLIES 6

Maik Skoddow
Tera Patron
Tera Patron

Hi

 

unfortunately it is not possible anyhow to send emails. Even if you configure your own SMTP server you cannot activate system property glide.email.smtp.active

ServiceNow don't want any more users to be able sending emails as in the past too many spammers misused PDI for mass sendings.

 

Maik

Hi Maik,

 

Is the system property on your instance read-only or something then? I just checked, and on my instance I can just change this.

 

So if would like to send and/or receive emails on my PDI, I would just add an email account and activate the properties involved.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Also just verified, adding an SMTP account and activating the property.

 

Do check if there if the override email address is set, and make sure there's not a huge queue of emails pending to be sent 🙂

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

GaneshKumar
Tera Guru

Hello __84,

For sending emails(outbound) from instance , Please 'Enable' 'Email Sending' in the email properties and fill the desired email address. I used live email and it worked for me from PDI.

for receiving emails (inbound) you may refer to the post here : https://www.servicenow.com/community/developer-forum/testing-inbound-email-actions-from-my-developme...

Hope this helps.email properties.jpg