i need some good tips for CSA exam..?

rawatparth2
Giga Contributor

3 weeks ago

how can i clear my CSA exam in first try and some imp tips?

 

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11 REPLIES 11

Matthew_13
Mega Sage

3 weeks ago - last edited 3 weeks ago

Hi my Friend!

 To clear the CSA exam on the first attempt, keep it simple and focused:

Key tips that work

  • Stick to the CSA blueprint – don’t over-study advanced scripting or integrations.

  • Hands-on practice in a PDI is critical. Know where things live in the platform, not just definitions.

  • Focus heavily on:

    • Tables & dictionary

    • Forms, lists, and filters

    • Roles, ACLs, and users

    • Basic Flow Designer

    • Update Sets

  • Understand OOTB behavior (what ServiceNow does by default vs customization).

  • Read every question carefully — many are scenario-based with one best answer.

  • Eliminate wrong answers first; CSA questions often test fundamentals, not tricks.

  • Take at least 1–2 full practice exams and review why answers are wrong.

Exam mindset

  • If an option sounds complex or heavily customized, it’s usually not the CSA answer.

  • Trust platform defaults and best practices.

If you’re comfortable navigating the UI and explaining why things work the way they do, you’re ready my friend!

Simon Hendery
Tera Patron
In response to Matthew_13

3 weeks ago

Dude, we all know how to use ChatGPT 🙄🙄 People asking questions here are look for a reply from a human. 

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Matthew_13
Mega Sage
In response to Simon Hendery

3 weeks ago

@Simon Hendery - Please keep discussions professional and respectful. The ServiceNow Community Code of Conduct focuses on constructive participation and respect for other members. Personal remarks or accusations directed at individuals are not productive and will be considered harassment along with personal insults under the community guidelines. 

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AnjalPDijo
Giga Guru

3 weeks ago

Hi @rawatparth2 ,

I recently cleared my CSA exam, and from my experience, having good hands‑on practice on your PDI really makes a big difference. When you’re familiar with the platform and configurations, many questions become easier to understand.

Also, keep in mind that some questions in the exam are framed in a slightly confusing way, and the options may look very similar. So it really helps if you’re clear on the fundamentals — that way, you won’t get stuck between close‑looking answers.

Just go through this link: From Learner to Certified: My CSA Journey - ServiceNow Community

Hope this helps!

Best Regards,
Anjal