I want to change the download button for attachments

[bonsai]

I want to change the button "Download" after uploading an attachment to "View"

Only the "View" button appears in the Knowledge Management record, where is this controlled?
I want the "View" button to appear in all applications.

[Ankur Bawiskar · Accepted solution]

@bonsai 

document viewer should be enabled for your table

Activate Document Viewer for the tables where you want to use it.

1. Navigate to System Definition > Dictionary.
2. Search for the table i.e. incident, open the record with the type field Collection.
3. Enter Use Document Viewer in the Attribute field.
4. Enter true in the Value field.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Juhi Poddar · Accepted solution]

Hello @bonsai 

Steps to follow:

1. Navigate to ALL -> System Definition -> Dictionary

   

2. Filter the list by applying query. (Note: Modify the table name) 

internal_type=collection^name=sys_user​

• Open the filtered record and in the attribute section add:

use_document_viewer=true​

Result: 

The above steps will enable you to view the document directly instead of downloading them.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[GopikaP]

Hi @bonsai , Please refer - Open Files with Document Viewer at table sys_attac... - ServiceNow Community. A similar requirement, though not an exact match, but it might point you in the right direction.

[Ankur Bawiskar]

@bonsai 

both are in same instance?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[bonsai]

Both are the same instance.

The left is the knowledge record form screen, and the right is the incident record form screen.

[Ankur Bawiskar]

@bonsai 

check my below response on how to enable the document viewer

If my response helped please mark it correct and close the thread so that it benefits future readers.