I want to change the download button for attachments

[bonsai]

I want to change the button "Download" after uploading an attachment to "View"

Only the "View" button appears in the Knowledge Management record, where is this controlled?
I want the "View" button to appear in all applications.

[Ankur Bawiskar · Accepted solution]

@bonsai 

document viewer should be enabled for your table

Activate Document Viewer for the tables where you want to use it.

1. Navigate to System Definition > Dictionary.
2. Search for the table i.e. incident, open the record with the type field Collection.
3. Enter Use Document Viewer in the Attribute field.
4. Enter true in the Value field.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Juhi Poddar · Accepted solution]

Hello @bonsai 

Steps to follow:

1. Navigate to ALL -> System Definition -> Dictionary

   

2. Filter the list by applying query. (Note: Modify the table name) 

internal_type=collection^name=sys_user​

• Open the filtered record and in the attribute section add:

use_document_viewer=true​

Result: 

The above steps will enable you to view the document directly instead of downloading them.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[Ankur Bawiskar · Accepted solution]

@bonsai 

document viewer should be enabled for your table

Activate Document Viewer for the tables where you want to use it.

1. Navigate to System Definition > Dictionary.
2. Search for the table i.e. incident, open the record with the type field Collection.
3. Enter Use Document Viewer in the Attribute field.
4. Enter true in the Value field.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[bonsai]

Is this attribute correct?
Setting the value did not change anything.

As explained in the explanation, I tried setting it to "'view', 'download' or 'all'" and also to True...

[Ankur Bawiskar · Accepted solution]

@bonsai 

add this in the attributes for collection field

use_document_viewer=true​

If my response helped please mark it correct and close the thread so that it benefits future readers.

[bonsai]

Oops, I misread. .
It worked! Thanks!

[Juhi Poddar · Accepted solution]

Hello @bonsai 

Steps to follow:

1. Navigate to ALL -> System Definition -> Dictionary

   

2. Filter the list by applying query. (Note: Modify the table name) 

internal_type=collection^name=sys_user​

• Open the filtered record and in the attribute section add:

use_document_viewer=true​

Result: 

The above steps will enable you to view the document directly instead of downloading them.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar