Is it possible to check communication with the instance using the PING command?

[bonsai]

Implemented IP address control.
I tried to check whether there was access using the PING command, but the request timed out regardless of the settings.

Is it possible to check communication using the PING command?

[Salimal]

Yes, it is possible to check communication using the PING command

You can use the PING command to test connectivity between your instance and other servers or devices. Here are the steps to execute the PING command in ServiceNow.

[bonsai]

Could you please tell me the steps?

[Salimal · Accepted solution]

1. Access the MID Server: If you're testing communication with an external server, ensure that your MID Server is configured correctly and has network connectivity.
2. Execute PING Command: Use the terminal or command prompt on the MID Server to run the PING command followed by the target server's hostname or IP address.
3. Analyze Results: Review the PING command output to determine if there are any network connectivity issues. If the request times out, investigate potential causes such as firewall settings, network configuration, or server availability