Hi, A few weeks ago we implemented Live Chat in our test environment and then tested it with a service desk agent. It was working as expected. They have started some more testing but they are no longer receiving notifications of a new chat. The chat ...
I want to duplicate a table with identical fields within the same instance.You can use the same fields with an extended table, but you don't want the child table's records to appear in the parent table.There are nearly 80 fields that I plan to create...
I would like to hide the filter on the list screen when a specific view is used.It is possible to omit the filter in the list control or control it by role, but is it possible to hide it depending on the view?
I have a table that contains employee data by plant. When I select 'plant' on a catalog item form I want the QC Manager, Plant Accountant, and Shipping Manager fields to auto populate. My script include tests out correctly and returns the corre...
Hello all, I have created a URL type field on the change task form.So, once the link is clicked by the user, it will redirect to new Normal Change request form.Here, I want to populate a Select box field value with Yes, on change request form once it...
Hi,I've an existing script available for Assignment Group field as below: I need to one condition in above existing script as active=true. So, that Assignment Group should pick only active groups. However, the problem is the above BR is in Global tab...
I have created a custom field A in the user table.*Custom field is a string.Create a module for the user table.Set a filter condition in the module: "Show records that have the same value as custom field A for the logged-in user."How can I set this?
We have many subscription/ Licensed roles in ServiceNow Like- ITIL / ITIL Admin. When a new user is coming in system we are allocating him these roles, sometimes we need to have new licenses for these Roles/users [ITIL]. My question is - When someon...
Any tips for taking the CSA Exam?
Hello Everyone!The sys_id of the records is not matching between source and targetI would like to know if the sys id of the records in source and target would be same if we clone the instance.Note : We have not defined a table under "Exclude Table" a...
I am still learning the basics of ACL and hence a quick question. If a user has ACL write access doesn't that mean they already have ACL read access too or do we assign it separately to them again for them to see the record and then edit it?
Can someone show me an example of a Flow with a Scheduled trigger and where the Flow using the “Submit Catalog Item Request” action? Thank you!
We aim to configure variable permissions for a catalog item, restricting access to the payroll group post-request submission while ensuring visibility for customers during submission.
Getting this pop up window error is - Access request is not allowed due to potential SOD violations Violation reason - SOD_RULE_ROLE
Hello,Could someone please clarify if it is necessary to set up a User Criteria "Any active user" with script answer = gs.getUser().isActive();OR access to catalog items & Knowledge is set in ServiceNow for active users only anyway by default, unless...
