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Resolved! CMDB and data Governance

Is there anybody out there that can help me? I am looking for a general overview on the governance of configuration data within the CMDB and how this applies to anything that is built. Any assistance would be greatly appreciated. Thanks in advance.

Dylan by Tera Contributor
  • 2776 Views
  • 2 replies
  • 1 helpfuls

Resolved! Incident State from "on hold" to "in Progress"

I want to change regularly all "on Hold" Incidents and where the "follow up" fields are exceeded that the field values of "follow up" are cleared and the "State" changes to "in Progress" Also I want to fill in a Work Note saying "The Incident changed...

Steve2000 by Tera Contributor
  • 985 Views
  • 5 replies
  • 3 helpfuls

Resolved! System Admin

On average how long does it take to become a System Administrator???

goat_est92 by Tera Contributor
  • 1745 Views
  • 8 replies
  • 11 helpfuls

Create a report based on working hours

We're trying to create a report that shows the total time it took to resolve a case based on working hours.  For example. our working hours are 8am to 5pm. A case was opened at 4pm, and the case was resolved at 10am the next day.  The total time to r...

Resolved! What Roles Allow View Access To Incident_Metric Table

As the title states, what roles are needed for a user to view the incident_metric table? When this user attempted to create a report based on this table they are met with the error message, "Access to this content denied based on report_view ACLs." I...

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Why did an email notification generate three times?

Hello, The same email notification generated three times from a RITM. The RITM and SCTask was created and then quickly reassigned to a different resolver group which triggers an email notification - show below (for SCTasks):   I found this KA: https:...

NathanHaywood_0-1698847165284.png NathanHaywood_1-1698847240746.png

Resolved! I don't understand list v2 and v3

There is a compatibility check between list v2 and v3 when creating a UI action, but I don't really understand v2 and v3.Is it different from a normal list?

bonsai by Mega Sage
  • 1224 Views
  • 1 replies
  • 0 helpfuls

My Instance is Not opening

Hello everyone,My Instance is Online but still i'm not able to open it . when i'm login in the developer ServiceNow url , and when i'm clicking on start building its redirecting me to login page whose admin's password i don't know and when i'm lookin...

unable to find the employee center menu items

Am unable to locate the below menu items which are present in the employee center portal (esc). I want to update the labels of those menu items. How to achieve it? Can anyone please help me out? 

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kiran115 by Tera Contributor
  • 393 Views
  • 2 replies
  • 0 helpfuls