Keeping track of user access to applications

[zynsn]

Hello,

I’m looking for advice on effectively tracking and managing user application access requests in ServiceNow, particularly when these requests are initiated through the Service Catalog. I know we can track on the sc_request or sc_req_item table. However, I want to be able to report on all the application access a user has that can be used for offboarding purposes. Is there a OOTB solution to this? I haven't found an OOTB solution.

I was thinking we create a custom table and map the users to applications when the application request is fulfilled from a catalog item. A one to many relationship. The application list on the custom table will refer to a technical service or a business service.

We are not currently using business services at the moment or following the CSDM model because we are not mature enough for that yet.

Thanks.

[Community Alums]

Hi @zynsn ,

You can report on events table in Servicenow(System Logs->Events)

For example events like "logins user.view, report.view" are tracked in events table.

[zynsn]

Hi Sandeep, that table only tracks ServiceNow related access. I want to keep track of access to third party apps such as Salesforce and Jira which begins as a request in ServiceNow.