Recurring ticket
I need to create recurring change ticket
Forum Posts
Resolved! Re-send an expired assessment, from a demand
Hello,A user missed the due date assessment and wants to take it again, from a demand.How I can resend him this assessment ?Thank you
Custom apps on ITSM
How has been your experience creating custom apps (scoped application) within ITSM? Apps to drive functionality for business processes like Finance Service Management / query management etc.Has it caused any long term issues on the platform? Also - h...
Navigation history of a user
Good morning everyone. I'm searching for the nicest way to report the user activity of a user on the platform. I believe there's a table tracking the list of records read, created, or updated by each user, or at least there's a way to report it. Mo...
Resolved! Capturing appplication and related files/tables from Guided Appplication Creator/Studio
Hi All, I am working with a developer to give him access to create new applications using Guided Application Creator/Studio in our sub-pro instance. This is the first time we've given a developer access to create apps on our system and I am not clea...
Last login time of user to the backend vs portal
I have a business requirement to record when an ITIL user last used the desktop/back of servicenow, and storing that information on the user record. I do not want to include portal logins/usage however, so the existing last_login & last_login_time is...
How can I filter on CTASK and TASK states for VTB sourced from [task] table?
I’m creating a VTB for incident, custom sc task, from a custom form, and change task tracking. Incident I got from Incident.IncidentState but I can’t for the life of me find the same for the other two. Change Task does not have the state field and I ...
Resolved! Notification when user gets role by group
Hello together We had an issue where users were given a role based on their group membership that they were not supposed to get. Now we want to set up notifications if a user gets e.g. the role ITIL or admin and is not from company xy.With a notifica...
Resolved! Close RITM only if all tasks are closed
Hi All,I have a workflow that creates a single task and other tasks team creates for approvals and stuff. The issue is, once the workflow created task gets Closed the WF moves to end activity and stage is completed even when other manual tasks are st...
Need to create multiple requests from excel attached
Hi all, There will be an excel file attached to an incident via Inbound email action. That excel consists of 3 columnsServer, Application and Group.For example, there are 5 rows in that excel and there are two applications that are in common.1. Serve...
Unable to change background color on banner
I have a developer instance, I am trying to change banner color. From UI16 menu I select the color I want with a picker. In the browser the new color is displayed. After I click save I get a warning message on the screen to refresh the browser for t...
auto-complete reference field typeahead column names?
Use case: service portal catalog request item reference field, we have reference qualifier pulling in some user table attributes (name, title, manager etc). Question is: has anyone seen if we can display the column names (ie Name, Title, Manager) i...
Resolved! Two SSO options in same instance
Hello, We have a set up where the bulk of our licenses are currently using SSO through Microsoft. We've recently acquired roughly 200 users that are on a separate domain, so they can not use this same SSO. We also cannot use a direct LDAP connection...
discovery stuck and ECC queue output in error
Hi everybody, I'm doing a huge discovery about 6000 CI and it's stuck at 3500 discovered CI and after all the ECC queue in output are in error state instead of processed and the other CI have failed to be discovered. Someone has already had this kind...
Resolved! Flow designer not activating or showing snapshot when testing
My colleague has created a flow that runs of a catalog item.Since last thursday whenever we try to test this flow, we do not get a snapshot, instead the message 'Could not retrieve snapshot for test Open Context Record' I have tried activating the fl...
