Resolved! Can we give read access to users to view all kind of tickets?
I want a user to open any tickets and view the tickets without the ITIL role.
Forum Posts
Resolved! Flow Designer - If Condition (Group)
This is my first post, so hopefully this is the right area! I have created a group under "System Security" -> "Users & Groups" -> "Groups", and I have added a user into the group. I am working on a flow within Flow Designer. I'm trying to add an "I...
chats being imported using the auto-import feature
Do chats that are imported using the auto import feature not display in the activity stream/log? I notice that some records allow me to import as additional comments and work notes while others show the message "This chat is currently being imported...
Self-hosted environment and SELinux policies.
We operate in a secure environment where SELinux cannot be disabled or set to permissive. We are looking for a documented process or existing policies specifically geared towards ServiceNow. Are there any resources available for common SELinux polici...
How to check a user's group membership in ATF server script
Hello all, I'm creating an ATF test that involves validating user's being members of s specific group. I've found that ATF is not able to directly click the "group members" tab in the related lists of the group's record. How can I go about properly ...
ServiceNow Outage - What happens to our email backlog?
Evening all, We are currently refreshing our Service Continuity Plan and a question arose around inbound email in the situation of a Production system outage. We rely on inbound email quite heavily and are wondering what happens to any backlog of inb...
Add 2 hours to Start date and End date
Hi all, From a change request, I am printing Start date and End date in scripts background.I want to add 2 hours to the Start date and End date. Using below code I can add it to either start date or End date.But how can I add it to both Start Date an...
Load Excel data into a table when email sent
Hello all, When an email is sent to service-now with an Excel attachment, I want to upload the excel data into a custom table.Can someone tell me the steps to do it and help in achieving it? Thank you. Regards,Lucky
Resolved! Use REST in Workflow
Hi all, We are about to integrate Dell to Service-now.So, in service-now, if a catalog item is ordered, a request will be created right?So, we want to send that request details to third party application (Dell). And once, they have delivered Laptop, ...
Resolved! FEATURE sys_properties
Hello, Could you, please, tell me why the feature "sys_properties" doesn't work? Thank you!
script include usable ways?
When we use mainly script include?
Resolved! How to use interceptors
I would like to use an interceptor (sys_wizard) to change the record form screen after the user clicks the new button.The image to be implemented is the screen when you press the new button on the list screen of the Task [Task] table.I don't know how...
Resolved! Using "ignore_filter_on_new=true" will prevent records from being copied
var rec = new GlideRecord("table_name"); rec .initialize(); rec .setValue("field_name", current.getValue("field_name")); action.openGlideRecord(rec ); Until now, I was copying records using the above code.However, fields with "ignore_filter_on_new=tr...
Resolved! System Admin
On average how long does it take to become a System Administrator???
Create a report based on working hours
We're trying to create a report that shows the total time it took to resolve a case based on working hours. For example. our working hours are 8am to 5pm. A case was opened at 4pm, and the case was resolved at 10am the next day. The total time to r...
