Resolved! Bulk incident ticket creation from Excel sheet.
We have a requirement: Create a bulk of incident tickets using an Excel sheet and it should be auto-resolve.Anyone can assist me for transform map script for this request?
Forum Posts
Resolved! Hi Team, I need to call system property having integer value in business rule.
Can anyone help me with the same.I have an integer property having some value and need to call that in BR and if the value is greater then 2 the task should get created in the required table.
Eligibility for CSA Voucher - What is this and what does it mean?
I'm about to start the ServiceNow Administration Fundamentals on Demand course. I see that after completing I will be eligible for a CSA Voucher. What does this mean?A voucher is a written document that allows the holder a discount or an exchange of ...
Resolved! Can custom UI pages be displayed in full screen?
I know how to display a UI page in a modal window using "GlideModal"Is there a way to make it full screen instead of a modal window?
Resolved! How To Filter SCTASK's By 'Requested For' Field
When viewing an SCTASK the field "Requested For" is assigned to a user. When viewing the list of SCTASK's, how can I filter by this field?
Resolved! Add additional request parameter during get token for external OIDC Identy Provider
We are using an external OIDC Identity Provider for users to log in. To be able to get the token successfully (using the token URL) from the provider, we need to enforce an additional parameter to the /token request. For Oauth, there is a specific r...
Will I Have to be able to learn Coding?
Right now I am learning HTML, CSS, JS, PYTHON,etc. I want to know if in the application of service now, I have to know some kind of scripting?
Resolved! Creating a new problem task type
Good evening all Tonight I am asking assistance with something I have never done before. I read documentation from ServiceNow but cannot find what I am looking for. I want to create a new Problem task type. I opened an existing one and copied all the...
Resolved! Catalog Homepage replacement in Next Experience
Is there an OOB recommended replacement for the Catalog Homepage(s) in the Next Experience UI? Now that we are in Vancouver and using the Next Experience UI with homepages deprecated, I have found that the "catalog_home.do" page doesn't update automa...
Nudging Daily For No Obvious Reason
We seem to have at least one request a day, across multiple workflows, that needs to be nudged to generate tasks after approval. It's not a huge effort but it slows down fulfillment by hours or days and shouldn't be happening. All the approvers h...
Where would you go to see if an admin impersonated another user?
Hi, Could you, please, give me the correct answer of the question below: I'm confused between the second and the third answer. Where would you go to see if an admin impersonated another user?In the transaction logs and look for impersonation.start a...
Resolved! Find and fill the time zone of a user based on their location
Do you need the time zone of your users filled correctly, but you do not have any source for it?Well, if you know the users' location, you can use a Geocode API to find out the right time zone and populate the user record. In this example I used http...
question about std_change_proposal and std_change_template
Hello dear Community, Im not sure if I picked the correct location for asking this question but here I go: So we have a notification set that will let some approvers know about when a standard change proposal is created and waiting for approval. here...
Resolved! how to set auto reminders for RITM approval using flow designer
HI All Need help in setting up reminders to go out to approvers of RITM if its been more than 3 days and RITM is not approved Please help , I have started creating flow as per attached pic but bit lost after step 1
Resolved! Business Rule Action set field value not working
We receive a requirement in Change Request that during creation of CR if the user select SAP-AMK in Subcategory 1 the COE must to auto-populate to SAP. I created a BR see screenshotWhen to run Actions When I tried it, it's not working
