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Resolved! Scheduled report execution ignoring conditions.

Hello, I am trying to get a report to send every hour if there are 5 or more records in it. I have tried several different configurations of this, but regardless of what condition script I try it always sends regardless. See screenshots for different...

script screenshot 1.PNG script screenshot 2.PNG
Josh Evans by Tera Contributor
  • 2132 Views
  • 15 replies
  • 1 helpfuls

Tags in Knowledge base

Hi,If someone uses tags to mark some KB articles to find them faster next time, the tags are only visible to the user who inserts the tag. Is there a way to make the tags global for all technicians (missing role etc.) or does the admin have to insert...

Jori by Giga Guru
  • 2118 Views
  • 4 replies
  • 1 helpfuls

Create another record on submit of record producer.

Hi all can anyone help to achieve this.so I have created two tables 1. u_schedule maintenance                                               2.u_maintenance task.(This table extends task table).The u_schedule maintenance tables record is created by us...

Sharath807 by Tera Contributor
  • 1700 Views
  • 7 replies
  • 0 helpfuls

Resolved! Cancellation of Requests

I am trying to cancel a change request using background script to SNow Dev, but it won't take effect.State is open. Phase State is work in progress//request cancelledvar gr=new GlideRecord('sc_req_item'); //table name gr.addQuery('sys_id', 'c8247290d...

Vengeful by Mega Sage
  • 899 Views
  • 2 replies
  • 2 helpfuls

List of Users Demo in ServiceNow

Hello community! Does any one know where can I find a list containing what are each of the personas and their roles for the demo users on ServiceNow? This way I know who I'm impersonating and I can create mock data for testing purposes. i.e Abel Tute...

Wivi by Tera Contributor
  • 1126 Views
  • 5 replies
  • 2 helpfuls

how to show related lists in report

I want to create report where in it shows how many incidents , changes , problems were raised for a particular business service in last month however these fields that is incident , change , problem are related fields in business service record and a...

karan15 by Tera Contributor
  • 1015 Views
  • 4 replies
  • 0 helpfuls

Widget button in service portal my request page

Hi all so I have a task , creation of widget button on (my request page) of service portal.The buttons are (Accept resolution) and (Reject resolution).This buttons should be display only when incident state is resolved. When clicking on “Accept Resol...

SAM321 by Tera Contributor
  • 697 Views
  • 18 replies
  • 0 helpfuls

email script redirection

Hi everyone.I need some help, y make a email script and i try to redirect to Agent workspace to the specific record: I make a modification in ng_activity_mention_body (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,...