Vulnerability Management Vul are not getting closed even tho Vit is closed
So lately our vulnerability team contacted us and informed that there are. some Vul tickets that are not auto closed even tho the Vit for those tickets is closed
Forum Posts
Resolved! How to change the background colour of a portal page?
Hi. For some reason, the Catalog Home (sc_home) portal page is displaying a different background colour to all the other pages. How do I change it to white like all the others? Thanks!
How to autosave incident form when a field is filled out
Hi, I am trying to automate the incident form to autosave whenever the end user fills out the "assigned to" field. I am thinking this should be an OnChange client script but I am struggling with the scripting aspect of this. Any help would be very ap...
Resolved! Find comments by user
Hi,Is it possible to setup a filter search to retrieve Work Notes that have been entered by a specific person? Many thanks in advance.
Resolved! What is the difference between MultiSSOLogout and MultiSSOLogoutV2?
Hello,In our installation exit "MultiSSOLogout" is active-false and "MultiSSOLogoutV2" is active-true. so is their any difference in both property or both are same? Thank You!
Recurring ticket
I need to create recurring change ticket
Resolved! Re-send an expired assessment, from a demand
Hello,A user missed the due date assessment and wants to take it again, from a demand.How I can resend him this assessment ?Thank you
Custom apps on ITSM
How has been your experience creating custom apps (scoped application) within ITSM? Apps to drive functionality for business processes like Finance Service Management / query management etc.Has it caused any long term issues on the platform? Also - h...
Navigation history of a user
Good morning everyone. I'm searching for the nicest way to report the user activity of a user on the platform. I believe there's a table tracking the list of records read, created, or updated by each user, or at least there's a way to report it. Mo...
Outbox is sending emails slowly
My requirement - Currently in the outbox whenever we have 100000 + emails some priority emails get stuck until the previous emails in the outbox are cleared. Can anyone suggest if anyone has any idea on how I can process certain emails on priority f...
Resolved! Capturing appplication and related files/tables from Guided Appplication Creator/Studio
Hi All, I am working with a developer to give him access to create new applications using Guided Application Creator/Studio in our sub-pro instance. This is the first time we've given a developer access to create apps on our system and I am not clea...
Last login time of user to the backend vs portal
I have a business requirement to record when an ITIL user last used the desktop/back of servicenow, and storing that information on the user record. I do not want to include portal logins/usage however, so the existing last_login & last_login_time is...
How can I filter on CTASK and TASK states for VTB sourced from [task] table?
I’m creating a VTB for incident, custom sc task, from a custom form, and change task tracking. Incident I got from Incident.IncidentState but I can’t for the life of me find the same for the other two. Change Task does not have the state field and I ...
Resolved! Notification when user gets role by group
Hello together We had an issue where users were given a role based on their group membership that they were not supposed to get. Now we want to set up notifications if a user gets e.g. the role ITIL or admin and is not from company xy.With a notifica...
Resolved! Close RITM only if all tasks are closed
Hi All,I have a workflow that creates a single task and other tasks team creates for approvals and stuff. The issue is, once the workflow created task gets Closed the WF moves to end activity and stage is completed even when other manual tasks are st...
