Key skills a SysAdmin should have?

damienbarnes · 3 weeks ago

Hello,

Im new to working with ServiceNow. Any advice on basic everyday task an admin should know starting out?

Dr Atul G- LNG · 3 weeks ago

I'm a ServiceNow admin, and I can help. Let me share my thoughts.

As an admin, the most important thing is to have a strong understanding of the basics. You must be clear on fundamental concepts—like how and where user groups can be added, updated, or modified.

Apart from that, reporting is also one of the core areas that falls under the admin side, so you should be familiar with it.

Additionally, as an admin, you should know about:

SLAs (Service Level Agreements)
Notification configurations
Basic troubleshooting

If you're getting into change management, you should have knowledge of flows and a basic understanding of ITSM (which is also a good starting point).

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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conway_s · 2 weeks ago

I found the information in both posts to be very helpful! Thank you for sharing!

Bhuvan · 2 weeks ago

@damienbarnes

Did you get a chance to review this ?

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan