Knowledge base-workflows

[saikiranMukloth]

Hello Everyone,

I am having trouble to understand a question i have come across recently.

What are the four knowledge workflows available in the ServiceNow base instance?

A. Instant Publish: Immediately publishes a draft article without requiring an approval
B. Instant Retire: Immediately retires a published article without requiring an approval
C. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
D. Retire Knowledge: Moves a knowledge article to the retired state.

I would appriciate any help given, if possible explian your answer.

Thank you in advance,

Saikiran Mukloth.

[saikiranMukloth]

Hello @Community Alums,

I think that too(all of them are right but, i have looked into this question on google from a CSA dumps website. it is showing that the answer is option c. Thats where it started to mess with my head.

Thank you.

[Community Alums]

Hi @saikiranMukloth 

As you referring to dumps, the questions may asked from the end user side, taking scenario in mind in way, a user 1st create KA it should follow proper approval process that is why selected answer is C.

[Dr Atul G- LNG]

End user cant create KA , end user can only see the KA.

[Alan Akins · Accepted solution]

Your original post didn't really ask a question. "Which one is right" depends on your situation, the people you have contributing KB articles, and what your internal policy requires. For me, Instant Publish is allowed for technical people posting technical articles to technical Knowledge Base. For another Knowledge Base, which is where end-user support is provided, that KB requires an approval workflow because there is a group responsible for reviewing proper language, examples, and readability for non-technical users.

So the answer being "C" depends on what the question is.