Resolved! Personalizing table columns
How permanently personalize this table by my custom column from the table side not from from here.
Forum Posts
List of suggested Exclude Tables and Preserve Data for cloning for SSO
Hi all, I have searched high and low for this and cannot find any direct answer. The closest I got was a link posted by Aaron that no longer exists:http://www.cloudsherpas.com/servicenow-implementation/servicenow-admin-101-system-clones-best-practice...
Allow approvers read access to restricted RITMs
Hello - Due to confidentiality reasons we have a few RITMs that have access restricted to specific groups only i.e., Legal. Even users with ITIL and ADMIN roles are restricted. I was able to restrict the access with a Business Rule before query. H...
On-Call Scheduling - Escalation Plan config questions
Few questions I'm hoping someone can address related to Escalation Policies and Contact Plans: Escalations can be configured through Trigger Rules with workflow or through custom Escalation policies associated with a shift. I want to make sure I cor...
Background script | GlideRecord Query not working properly for sys_history_line table
Hi everyone, I stumbled upon a really weird issue I can't wrap my head around. I am trying to populate a date field in a table based on historical data of specific field-updates ("Status" field updates in the sys_history_line table of the records).Si...
How to auto-populate Child incidents with parent incident assignment group and assigned to?
Hello,How can I auto-populate Child incidents fields with parent incident assignment group and assigned to? Thank you for your help in advanced Wendy
How do I open an enhancement request to Service Now?
I would like to know the process to open an enhancement request to Service Now? Am I supposed to open a support case ticket for that purpose? TIA
Field is Blank in Backend view but not in Service Portal or Workspace
Hi all, Our organization recently implemented the Legal Service Delivery product. I'm fairly new to being an Admin for ServiceNow and am working through how our 3rd party implementation team configured our instance to make minor tweaks to certain for...
glide.authenticate.multisso.debug property
Hi all, We are disabling property glide.authenticate.multisso.debug as per HI recommendation, How can we check if this is helping to improve performance , which logs do we need to verify? Thanks for help in advance
Invalid Insert Service is already exist
Hi when I add the new Service it says invalid insert.Service with SN APp service ID:XXXXXX already Exsist. I dont have any records on the service.
Resolved! Unable to see created table in navigation
I've created a table but I'm unable to see it in the side Navigation pane. What should I do?
Configure the websocket server on the MID Server
on the below doc page for initial setup of agent client collector, there is the step to click on "Setup ACC Listener" and the below dialog box displays asking for MID Web Server Port. The first time clicking on this link i dont actually recall ent...
Resolved! Unable to add members to a group
I am unable to add members to a group I created. I add them under the Edit Members page and click Save. It then redirects me back to the Group page and I see the name of the user I added for a split second, but then it disappears altogether. I don't ...
Resolved! About hiding the filter button in the "Data Table from Instance Definition" widget
I customized the "Data Table from Instance Definition" widget to implement the filter.I would like to hide the "load filter" and "save filter" buttons when using filters.Is this implementable?I implemented the filter by adding the following to the se...
Resolved! Performance Analytics Pro vs Standard
Can anybody tell me what the difference between PA Pro and PA Standard is?
