- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-25-2023 12:08 PM
New ServiceNow shop here. I'm trying to rework our employee termination request item and workflow to limit who can see requests when an employee resigns or is fired. We only want the termination requests visible to members of our HR Approvers group and the person placing the request. The consulting group who helped with our implementation tried doing this on the easy by modifying the business_stakeholder rule but that caused a ton of downstream issues across all our workflows. I restored the business_stakeholder role to its out of the box status and that resolved our workflow issues. It also made the termination requests visible to our business approval group.
This article points towards a way to accomplish this but as a non-scripter adapting it for our environment is a bit challenging. Are there any other ways to accomplish what I'm trying to do you have had success with?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2023 06:25 AM - edited 10-26-2023 06:29 AM
Hi @Alan42
If you want the catalog item to be visible only to the manager you could go through that route since the Requested for is a reference, but if you want the catalog item to be visible to the entire HR Approvers group no need to write a script just select the group in the Groups field.
If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.
Kind regards
Misgana D.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-07-2025 11:55 PM
Hi all,
as far as I can see this will only limit the Catalog item , not the generated Requests, RITMs and Tasks,
how is this limitation on visibility achieved?
Thanks
