Location on incident table to show affected users location

Lee Bowers
Tera Contributor

Hi all,

I am looking for a way to show the "affected users" location under the location coloum on the incident table

LeeBowers_0-1668422262385.png

 

The users location is pulled in from AD but I would like the field above to show the affected users location

any ideas? 

1 ACCEPTED SOLUTION

Musab Rasheed
Tera Sage
Tera Sage

Hello,

Follow this method, no coding is required.

1) Go to 'List layout'

MusabRasheed_0-1668423181079.png

 

2) Do dot walking of caller field, in my case it is caller in your case it is affected user.

MusabRasheed_1-1668423270079.png

3) Add 'Caller.location' field by doing dot walking and click Save

MusabRasheed_2-1668423338708.png

4) If you don't see field by default then click on 'Settings' icon

MusabRasheed_3-1668423446913.png

5) Click on 'reset to column default' and click save then field will appear.

MusabRasheed_0-1668423675634.png

 

Please hit like and mark my response as correct if that helps
Regards,
Musab

View solution in original post

1 REPLY 1

Musab Rasheed
Tera Sage
Tera Sage

Hello,

Follow this method, no coding is required.

1) Go to 'List layout'

MusabRasheed_0-1668423181079.png

 

2) Do dot walking of caller field, in my case it is caller in your case it is affected user.

MusabRasheed_1-1668423270079.png

3) Add 'Caller.location' field by doing dot walking and click Save

MusabRasheed_2-1668423338708.png

4) If you don't see field by default then click on 'Settings' icon

MusabRasheed_3-1668423446913.png

5) Click on 'reset to column default' and click save then field will appear.

MusabRasheed_0-1668423675634.png

 

Please hit like and mark my response as correct if that helps
Regards,
Musab