Does ServiceNow support Simplified Chinese?

[Karthick PS]

hi,

Does ServiceNow support Simplified Chinese?

In the medium to long term, our client plans to leverage the ServiceNow platform for their counterparts in China & APAC. Is there any language pack? How will that work?

What do we need to do for the platform pages/features to render in Chinese based on user profile?

[Karthick PS]

Hi,

Please help.

[Bert_c1]

there are:

I18N: Simplified Chinese Translations

18N: Traditional Chinese Translations

plugins. 

You can review documentation here:

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/localization/task/t...

[Misgana]

@Karthick PS 

Yes, ServiceNow does offer a Simplified Chinese pack.

In order to be able to implement it 

1. Install the Simplified Chinese plugin by going to the Plugins Module.

2. Once the plugin is installed you have to go to each user record who are Chinese speakers and select the Chinese language.

Now users with the Chinese language selected will see each page of ServiceNow that's out-of-the-box in Chinese.

Please mark this as Helpful if this helps you address the question and Accept it as a Solution.

Kind Regards.

[Alex Coope - SN]

@Karthick PS,

So, we have a whole bunch of info to help:

• We have our CSC page here (check the "Globalization Guide" to see what Language Packs we offer for ootb translations), and check the "Localization Expert Series" to learn how to add / manage etc translations across the platform,
• We also have our "In-Platform Language Support Guide" which details all of the main capabilities across the platform on this topic, available here,
• And we have our dedicated forum where my team posts to our blog quite frequently (both technical and non-technical posts),

The short answer is "Yes", we provide a Language Pack of ootb translations for both Chinese (Simplified) & Chinese (Traditional). It's important to understand that the Language Packs only contain translations for what we provide (feature wise) ootb across the platform, plugins and store apps. Meaning, if you or the Customer builds any new features (such as fields) then you would need to add translations for those as they are not ootb,

For more information please check the links I've provided above,

Many thanks,
Kind regards