Lookup select box choices not visible to end users

[Merza Lyn]

I have a variable which is Lookup Select Box, but in the Service Portal the choices are not displaying to end users.

question=18df04358733b9101e3610283cbb359c ---> sys ID of the question

End users view in Service Portal

[AshishKM · Accepted solution]

In that case, check the read ACL on question_choice table. 

[AshishKM]

Hi @Merza Lyn ,

Is it visible to you ?

Which column, you are exposing via this lookup ?

Update the "Lookup value field" with the column name which is Text.

Remove the "text" from "Lookup label field(s)", keep this field empty.

-Thanks,

AshishKM

[Merza Lyn]

Hi @AshishKM 

Yes, it is visible to ITIL users.

I tried your suggestion, but still the same. It's not showing for non-ITIL users.

[AshishKM · Accepted solution]

In that case, check the read ACL on question_choice table. 

[Harish KM · Accepted solution]

Hi @Merza Lyn the question_choice table donot grant access to end users to read data as per below OOB ACL. You would need to modify one of the read ACL and allow access to end users by including snc_internal role, then the values will be visible