Micro-Certification - Assessment Simulator Task 3 - Create and Comment on a Record

Marium Sani · ‎07-11-2023

I'm working on the Associate Sys admin certification in which I've completed the task steps as instructed, but the validation is failing. How do I get this resolved, kindly help.

Dr Atul G- LNG · ‎07-13-2023

Hi @Marium Sani

Greetings!!

Thanks for sharing the update. Did you try to add comment under worknotes not in additional comments. Hope it solve the issue.

Please mark this response as correct or helpful or then solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

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View solution in original post

pauleze · ‎06-03-2024

I had the same issue and tried same steps above and they all failed. What worked for me was re-creating same task by creating a new incident without entering any notes until I save/submit the new record. Then after that, go to notes section, check the box next to Additional comments (visible to Customer), input your comment and click on post. Revalidate task now. Now it works for you as it worked me.

AksharkumarP · ‎07-06-2024

Thank you bro It was really helpful. I tried as you said and it actualy works for me.

Thank you.

stellareven · ‎07-26-2024

thanks, this works!

Jan_aelbrecht · ‎12-10-2024

thanks this was the solution.

first create the incident and submit.

than open the incident and add the comment and save.

Michelle77 · ‎01-03-2025

Thank you, that worked for me 🙂