Micro-Certification - Assessment Simulator Task 3 - Create and Comment on a Record

Marium Sani · ‎07-11-2023

I'm working on the Associate Sys admin certification in which I've completed the task steps as instructed, but the validation is failing. How do I get this resolved, kindly help.

Dr Atul G- LNG · ‎07-13-2023

Hi @Marium Sani

Greetings!!

Thanks for sharing the update. Did you try to add comment under worknotes not in additional comments. Hope it solve the issue.

Please mark this response as correct or helpful or then solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

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pauleze · ‎06-02-2024

I'm working on the Micro-Certification (Micro-Certification - Welcome to ServiceNow ) in which I've completed the task (

Assessment Simulator Task 3 - Create and Comment on a Record)

steps as instructed, but the validation is failing. I have added the comment under the work notes and also checked the customer visible, but validation still fails. How do I get this resolved, kindly help.

jessicatayl · ‎07-22-2024

I ran into this problem recently, so I will share what I did.
I had to post a comment with the Additional comments (Customer visible) box checked in order to pass the validation.

HamedMohiR · ‎08-09-2024

Hi, this error is occurring because the instances are case sensitive. Try, to type the comment as exactly as possible(even the punctuation). Do not try to copy - paste as it is leading to additional whitespaces.

rajat4366740656 · ‎08-27-2024

Same Issue, nothing worked

KathleenH · ‎09-05-2024

I have added multiple Work Notes and Additional comments to my Incident - all showing the required wording but the assessment still fails to Validate. Please help!