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Micro-certification Assessment Simulator Task 3 - Create and Comment on a Record

pallavi3aga
Giga Contributor

‎02-20-2025 11:54 PM

I tried adding comment using Work notes under Note. But still Task validation is failing with "Did you add and post a comment?".

 

 

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Dr Atul G- LNG
Tera Patron

‎02-21-2025 06:42 AM

Hi @pallavi3aga 

 

Are you posting it from correct user? Try in additional comments or other record.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Sandeep Rajput
Tera Patron

‎02-21-2025 07:01 AM

@pallavi3aga See if you are following the steps correctly by referring to this video.

 

https://www.youtube.com/watch?v=AgqQ-LWodxQ

 

If the task still fails to validate despite following all the steps then raise a case with Now Learning team.

Assessment Simulator Task 3 Create and Comment on a Record
Assessment Simulator Task 3 Create and Comment on a Record
youtube.com/watch?v=AgqQ-LWodxQ
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
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