Micro-certification Assessment Simulator Task 3 - Create and Comment on a Record
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02-20-2025 11:54 PM
I tried adding comment using Work notes under Note. But still Task validation is failing with "Did you add and post a comment?".
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02-21-2025 06:42 AM
Hi @pallavi3aga
Are you posting it from correct user? Try in additional comments or other record.
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-21-2025 07:01 AM
@pallavi3aga See if you are following the steps correctly by referring to this video.
https://www.youtube.com/watch?v=AgqQ-LWodxQ
If the task still fails to validate despite following all the steps then raise a case with Now Learning team.
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory: