Micro-certification Assessment Simulator Task 3 - Create and Comment on a Record

pallavi3aga
Giga Contributor

I tried adding comment using Work notes under Note. But still Task validation is failing with "Did you add and post a comment?".

 

 

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @pallavi3aga 

 

Are you posting it from correct user? Try in additional comments or other record.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Sandeep Rajput
Tera Patron
Tera Patron

@pallavi3aga See if you are following the steps correctly by referring to this video.

 

https://www.youtube.com/watch?v=AgqQ-LWodxQ

 

If the task still fails to validate despite following all the steps then raise a case with Now Learning team.

Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory: