More Real World experience

[EsmondB]

In February, I passed my system administrator exam and I wanted to get experience that I can add to my resume. I already reached out to several members of the ServiceNow team at my company and my immediate manager but no one is willing to provide me e with exposure even though the company paid for the exam.

I am looking for ways to develop my skills to add to my resume to start looking for new roles.

I do have development instance but I need project ideas and challenges.

Any assistance and thoughts would be great.

How did you land your first service SysAdmin role?

[Gaurav Rathaur · Accepted solution]

@EsmondB , First off, congrats on passing your ServiceNow System Administrator exam! That’s a huge step, even if the next steps feel frustrating right now. It’s tough when you show initiative and still hit walls — especially when your company invested in you but isn’t following through with opportunities.

You’re thinking the right way though: build experience yourself. A dev instance is GOLD if you use it smartly.

Here’s how you can move forward:

Project Ideas for Your Dev Instance

You want things you can actually show or talk about in interviews:

• Build a simple ITSM environment: Incident, Change, Problem management — connect them together, create business rules, notifications, and simple reports.
• Create a Service Catalog: A few catalog items with workflows behind them (like “Request a Laptop” or “Request VPN Access”). Tie them to approvals and tasks.
• Set up Knowledge Management: Create a Knowledge Base, build a submission process, and publish articles.
• Automate something: Use Flow Designer to build approval or notification flows. Example: when a new hire is onboarded, notify HR, IT, and Facilities automatically.
• Create a custom application: Maybe a “Room Booking” app or a “Training Tracker.” Keep it simple — a table or two, a portal page, and a basic flow.
• Security (ACLs): Add some role-based access controls. Show you understand who should see/update records.

Please mark my response as Helpful if it helped you, or Answered if it fully answered your question.

[Bert_c1]

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