Names are not showing up in the "Assigned To" field of a problem record.

[Karthick PS]

Team,

Names are not showing up in the "Assigned To" field of a problem record even though an assignment group is chosen.

This assignment group has group members & itil role.

Not sure why the names are not being shown up. Please help

[Basheer]

Hi @Karthick PS ,

Below are the steps which are helpful.

1. Check whether there are users(members) in the group. If there are no members, then the assigned_to will not be with any users.

2. If there are members in the group, then open the user table and check for the column which has Display true. The Display true should be on the column "name".

3. If the above both doesn't solve, the check for ACL's on user table and see whether you have proper roles to access the user table records.

Please mark helpful, if this suggestion has helped you.

Please mark correct, if you find this has solved your query.

[AndersBGS · Accepted solution]

Hi @Karthick PS ,

please find ServiceNow reference for the issue that you describe; https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965742

alternative, you can also visit the community post from 2019 (yes old) but still valid: https://www.servicenow.com/community/itsm-forum/assigned-to-field-in-problem-does-not-show-any-data/...

if my answer helped with your question, please mark answer as accepted solution and give a thumb up.

Best regards

Anders

[Karthick PS]

@AndersBGS - Thank you. It has helped.