New to SysAdmin

[ElizabethW39899]

New to SysAdmin role- what ServiceNow certifications/roles are a solid overlap and most beneficial in today's economy? Biggest bang for the buck dollar & timewise? Most indemand?

[AndersBGS]

Hi @ElizabethW39899 ,

You're having the wrong approach when asking (Biggest bang for the buck dollar & timewise). You should instead ask yourself, what is it that you would like to work with in the future and what will make you stand out as an outstanding developer/admin etc. in the market of other developer/admins.

[Dr Atul G- LNG]

Hi @ElizabethW39899 

It is challenging to provide a single answer because product /module requirements differ by region. For this reason, I recommend consulting local community members.

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.