Starting my ServiceNow SysAdmin Journey!!

[Shay_Stone]

Hello, I am Shay!!!

I just wrapped up my second week in the RiseUp with ServiceNow program, which included the SNAF live course in Yokohama. I am currently reviewing the e-books and practicing my labs to gain more familiarity with the platform.

My next step is to begin reviewing the Udemy courses and take practice tests until I am consistently scoring 90 percent or higher. My goal is to take the Certified System Administrator (CSA) exam within the next two weeks.

Do any of you have advice for a "newbie" to the platform or any tips for the CSA exam? 

Thank you!!!!

[Nikhil Bajaj9 · Accepted solution]

Hi @Shay_Stone ,

Please check links - https://www.servicenow.com/community/training-and-certifications/csa-certification-study-guide-how-t...

https://www.servicenow.com/community/training-and-certifications/csa-exam-preparation/m-p/3360926

https://www.servicenow.com/community/sysadmin-forum/servicenow-csa-practice-test/m-p/3370588

https://www.servicenow.com/community/servicenow-ai-platform-articles/csa-free-course-exam-complete-g...

[Dr Atul G- LNG · Accepted solution]

Hi @Shay_Stone 

As a ServiceNow trainer, here's my advice:
For any mainline certification exam, including the CSA (Certified System Administrator), the official eBook and training material are the single best sources of truth. Relying on Udemy courses or dumps is not advisable, as these resources can sometimes be misleading. Dumps often contain questions that are correct, but there's no guarantee that the provided answers are 100% accurate, which can create confusion.

Based on my experience, I strongly recommend reading the official eBook 3–4 times—word by word—and practicing the labs 2–3 times. Every time you go through the lab instructions, read them carefully and follow them step by step. I assure you, each time you review the material, you'll learn something new.

This is my honest advice as a trainer.

https://youtu.be/60KXCXXHW7M

[GlideFather · Accepted solution]

Olá @Shay_Stone,

Welcome to the Platform of platforms!

There are two great places to start:

1. ServiceNow University  

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate! 
• The most important first certificate is  Certified System Administrator (CSA), useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

 Career Journeys:

• System Admin
• App Developer
• Platform Owner
• Implementer
• Technical Project Manager
• Business Process Analyst
• Support Specialist

ServiceNow credentials:

• App Specialist
• Architect
• Developer
• Implementer
• Pre-sales Expert
• Sales Expert
• System Admin

To learn more about trainings:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

2. Developer Portal

• Request your Personal Developer Instance (PDI) — your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.

Learning Plan ServiceNow Administrator:

• Learn admin skills to move into app development.
• Includes 13 short, self-paced modules.

TL;DR

ServiceNow University = Learn and earn badges or certifications.

Developer Portal = Practice and explore the platform hands-on.

Connect with others on LinkedIn — follow creators and join groups to learn even more!

Good luck!

[Nikhil Bajaj9 · Accepted solution]

Hi @Shay_Stone ,

Please check links - https://www.servicenow.com/community/training-and-certifications/csa-certification-study-guide-how-t...

https://www.servicenow.com/community/training-and-certifications/csa-exam-preparation/m-p/3360926

https://www.servicenow.com/community/sysadmin-forum/servicenow-csa-practice-test/m-p/3370588

https://www.servicenow.com/community/servicenow-ai-platform-articles/csa-free-course-exam-complete-g...

[Shay_Stone]

Thank you Nikhil for providing the above links. I will be sure to read and review the previous community posts.

Shay

[Dr Atul G- LNG · Accepted solution]

Hi @Shay_Stone 

As a ServiceNow trainer, here's my advice:
For any mainline certification exam, including the CSA (Certified System Administrator), the official eBook and training material are the single best sources of truth. Relying on Udemy courses or dumps is not advisable, as these resources can sometimes be misleading. Dumps often contain questions that are correct, but there's no guarantee that the provided answers are 100% accurate, which can create confusion.

Based on my experience, I strongly recommend reading the official eBook 3–4 times—word by word—and practicing the labs 2–3 times. Every time you go through the lab instructions, read them carefully and follow them step by step. I assure you, each time you review the material, you'll learn something new.

This is my honest advice as a trainer.

https://youtu.be/60KXCXXHW7M

[Shay_Stone]

Thank you Dr. Atul G!!! I am currently reviewing your YouTube Video and I have saved the Batch 17 for a future review. I will definetly take your advice regarding reading the official book 3 to 4 times as well as practicing my labs. I look forward to tagging you on my LinkedIn Post once I pass my test.

Shay