Starting my ServiceNow SysAdmin Journey!!

[Shay_Stone]

Hello, I am Shay!!!

I just wrapped up my second week in the RiseUp with ServiceNow program, which included the SNAF live course in Yokohama. I am currently reviewing the e-books and practicing my labs to gain more familiarity with the platform.

My next step is to begin reviewing the Udemy courses and take practice tests until I am consistently scoring 90 percent or higher. My goal is to take the Certified System Administrator (CSA) exam within the next two weeks.

Do any of you have advice for a "newbie" to the platform or any tips for the CSA exam? 

Thank you!!!!

[Nikhil Bajaj9]

Hi @Shay_Stone ,

Please check links - https://www.servicenow.com/community/training-and-certifications/csa-certification-study-guide-how-t...

https://www.servicenow.com/community/training-and-certifications/csa-exam-preparation/m-p/3360926

https://www.servicenow.com/community/sysadmin-forum/servicenow-csa-practice-test/m-p/3370588

https://www.servicenow.com/community/servicenow-ai-platform-articles/csa-free-course-exam-complete-g...

[Dr Atul G- LNG]

Hi @Shay_Stone 

As a ServiceNow trainer, here's my advice:
For any mainline certification exam, including the CSA (Certified System Administrator), the official eBook and training material are the single best sources of truth. Relying on Udemy courses or dumps is not advisable, as these resources can sometimes be misleading. Dumps often contain questions that are correct, but there's no guarantee that the provided answers are 100% accurate, which can create confusion.

Based on my experience, I strongly recommend reading the official eBook 3–4 times—word by word—and practicing the labs 2–3 times. Every time you go through the lab instructions, read them carefully and follow them step by step. I assure you, each time you review the material, you'll learn something new.

This is my honest advice as a trainer.

https://youtu.be/60KXCXXHW7M