New to the ServiceNow Ecosystem

[AshleyKerchhoff]

Hi Everyone

I am Ashley and have just started off on my ServiceNow journey.

My background is in EFT Payments where I have 10+ years experience with the Postilion payment application suite. I am looking to transition my career into ServiceNow because it is another great enterprise application suite with a world-wide presence.

Looking forward to connecting with you all, learning new things, and contributing to the community.

Happy to connect on Linkedin: www.linkedin.com/in/ashleykerchhoff

@Servicenow #RiseUpWithServiceNow #ServiceNowSolutionsImplementation #ServiceNowDeveloper

[Dr Atul G- LNG]

Hi @AshleyKerchhoff 

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[SohamTipnis]

Hi @AshleyKerchhoff,

Welcome to the ServiceNow family!!!🎊🎉

You can simply start by watching the micro-certification called "Welcome to ServiceNow."

You can also start to watch tutorials from YouTube as well as refer to the ServiceNow University and ServiceNow documentation.

Welcome to ServiceNow Micro-Certification:

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&co...

ServiceNow Docs: https://www.servicenow.com/docs/

ServiceNow University: https://learning.servicenow.com/now/lxp/home

YouTube:

https://www.youtube.com/watch?v=MsUtp2ggmdE

https://www.youtube.com/watch?v=taqxhDoxdoI&t=2s&pp=ugUHEgVlbi1VUw%3D%3D

Don't worry, you're on the right track; you will get there soon!!!! The destination is not that far; just believe in yourself!!! 🎊

IT Service Management 

IT Service Management (ITSM) Implementation 

All the best, enjoy!!!😉

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10