Not able to impersonate user, the list is empty

[Siris]

Hi, 

I am not able to impersonate users, the list is empty.  Can anyone help me to solve this issue??

[Dr Atul G- LNG]

Hi @Siris 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0726447#:~:text=This%20can%20....

This can occur when orphaned records, or records where the user is empty, exist in the User Roles [sys_user_has_role] table. Orphaned records should never exist on the sys_user_has_role table, and they can cause issues if they do.

[AndersBGS]

Hi @Siris ,

 is the user active? is it a system user? Can you provide some more details?

[Siris]

My Issue is I am not even able to delete the records from sys_user_has_role table, even though I find some records which are user empty

[Dr Atul G- LNG]

Hi @Siris 

Do you have admin rights, or is there an ACL blocking you? When you try to delete, what error are you getting? Can you share a screenshot?