On incident form whenever I change the caller, His manager autopopulate in the string feild

[VaishakP1978942]

On incident form whenever I change the caller, His manager autopopulate in the string feild

[Nikhil Bajaj9]

If it is a requirement and you want to achieve it then you can do it using Glide Ajax.

[Ankur Kasana · Accepted solution]

Hi Vaishak 

You need to write onChange client script for this requirement. Use below script 

Client Script : Write in Caller field

var aj = new GlideAjax('script include name');

aj.addParam('sysparm_name', 'getManager');

aj.addParm('sysparm_val', newValue);

aj.getXMLAnswer(executeForManager);

function executeForManager(answer){

g_form.setValue('Field Name', answer);

}

Script Include Function : 

getManager : function(){

var callerID = this.getParameter('sysparm_val');

var userGr = new GlideRecord('sys_user');

if(userGr.get(callerID)){

return userGr.manager.getDisplayValue();

}

}

Note : Replace the red highlighted text with your record name.

Please mark my answer helpful after implementing it.