how to force logoff agent from agent chat
We would like to give the servicedesk administrator access to logoff the agent who leave themself login to the chat.
Forum Posts
Resolved! Do you know how long [import_log] is stored?
The [import_log] table was not defined with table rotation or [sys_auto_flush].However, this table data appears to have been deleted.What process caused the data to disappear?
New to the SysAdmin Forum – Happy to Join!
I'm new to the ServiceNow SysAdmin community and excited to be here. Looking forward to learning, sharing, and connecting with fellow admins.
Using Fiscal year in reports
How can I incorporate correct Fiscal year start/end dates in reporting? I've created and validated a fiscal year. It looks fine. But when I go into the report builder and then ask to display by quarter, all my records show Q1 as January. Where d...
Resolved! Fix Found! Sort Change Cards in alphabetical order on New Change Landing Page
I'd want to share this fix with the community in hopes that it helps other Change Admins who are using the new Create a change request UI Page (sn_chg_model_ui_landing.do) and perhaps ServiceNow can fix this software defect in the future.At the momen...
Resolved! what are difference between sn_discovery_patterns and sa_pattern tables ?
Hello Team, I'm new in discovery and found out that patterns are stored in sn_discovery_patterns and have "duplicate" entries in sa_pattern. What is the role of sa_pattern ? And hot to setup and audit on Pattern text if sn_discovery_patterns is not a...
Hi everyone
how to write operation in ACL, only 5 fields write one specific role. remaining fields read only.
Resolved! HTML Field Right Click
Hi All, We've just had some strange behaviour reported to us since upgrading to TOKYO. When a user right-clicks on a HTML field within a record, it doesn't show the expected context menu. Instead it shows like below. ActualExpected The only way of ...
Resolved! Need to remove GRCAssessmentUtilsBase duplicate script
Accidently I had clicked insert and stay which created a duplicate file but unable to do so. Can you please let me know who to reach out from ServiceNow to delete the duplicate script include?
Setting an internal SMTP rather than using the default ServiceNow address
Hey all, Looking for some feedback on the configuration some other organizations used for setting an SMTP. Rather than using the default OOTB SMTP ServiceNow uses, we created an internal account. This was to enable the platform to send to distributi...
Resolved! Missing Knowledge Management Overview dashboard
We are implementing Knowledge Management. We've updated to the latest/greatest plugins, but we are missing the Knowledge Management Overview dashboard. I've confirmed the Knowledge Overview (com.sn_knowledge_overview) plugin is installed and up to da...
Need to remove GRCAssessmentUtilsBase duplicate script
Accidently I had clicked insert and stay which created a duplicate file but unable to do so. Can you please let me know who to reach out from ServiceNow to delete the duplicate script include?
Entering into IT with no professional experience.
Hello, I am in the process of changing career paths after a decade in the medical field. to be specific I have been in emergency medicine my entire adult working life (a decade now) and have recently gotten into school and am going to obtain some COM...
Resolved! Is there a way to get the flow engine context record information of a running flow within a flow?
I would like to attach flow engine context record information when informing the user that an abnormality occurred during flow execution.Or I would like to attach the URL of a flow report.Is there a way to do either of these?I think the flow engine c...
[subscription management] extract list of users not using a subscription allocated to them
Hello, Reaching out to the community as I can't find a solution internally. I have an over-allocation for AEE and ITSM. I'd like to audit which users have a subscription/license allocated to them but have not used it in quite some time. Is there a w...
