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Flows stuck during upgrade

During the upgrade, the following flows were pending and did not complete.Does this occur every time I upgrade?Also, is it okay to cancel these flows?・Critical Update Instruction Flow・SC Best Practice Flow・critical_update_end_of_support_glideencrypte...

bonsai by Mega Sage
  • 290 Views
  • 1 replies
  • 0 helpfuls

Resolved! ServiceNow Career options

Hello Everyone, What's the best way one can get involved with A career in Serrvice NOW after taking the CSA and passing? Currently I work as a systems anlyst for one of the applications my organization uses but my organization uses SNOW for their IT ...

hmoran2 by Tera Contributor
  • 425 Views
  • 1 replies
  • 1 helpfuls

How to pull information from a referenced table into RITM

I have a catalog item that has a reference variable to sys_user table. So within the RITM, it provides the user name. However, we have an API call needed that needs the unique User ID instead of the user name. Managers submitting these tickets don't ...

Brent Cox by Giga Guru
  • 258 Views
  • 1 replies
  • 0 helpfuls

Anyone taken the Servicenow Administration Advanced course?

I've been focusing on the CIS courses, but during my implementations, I feel that there are a bunch of platform features that I am not as familiar with as I could be. I think taking this course will help. I just wanted to get your opinions as well. T...

Mohammad K by Tera Expert
  • 444 Views
  • 4 replies
  • 0 helpfuls

Need help tracking down something changing a field

Hi AllEvery morning at 6:30~am *something* is changing all our user records email addresses to lower case.  I can't find what is causing it. The full LDAP import runs at 01:45 (you can see that in the log above), and that is setting the email correct...

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Kai Tingey by Tera Guru
  • 572 Views
  • 7 replies
  • 1 helpfuls

Resolved! PDI instance redirecting to App Engine Studio

Hi, Recently built PDI instance (Tokyo) and its redirecting to App Engine Studio but I am looking for Normal SN homepage with admin role.I did release instance and requested name but still issue. As per below community link, i have updated role to ad...

Sravaniv by Tera Contributor
  • 3847 Views
  • 14 replies
  • 43 helpfuls

how to start carrier in ServiceNow

i have carrier gap for 4 years. 2024 pass out now i want become service now administrator so what will i do and time processes and i have some knowledge in the angular part. 

Gajapathip by Tera Contributor
  • 277 Views
  • 1 replies
  • 1 helpfuls

You will not be logged out by [glide.ui.session_timeout].

I have set a value for [glide.ui.session_timeout] but I am not being logged out. Does this function depend on the time the session was created?For some reason, the session is recreated, so I feel like I'm never logged out.  â†“If you refresh the screen...

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bonsai by Mega Sage
  • 374 Views
  • 3 replies
  • 0 helpfuls

Record Information - Caller Card - Recent Incidents

Where can i go to change the Recent Interaction, Recent Incidents link from the caller card? â€ƒaccording to â€ƒSN it says it can show last 7 days, but i would like to change so it shows 30 days in any state.is that possible? If so, where can i change?

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mcroxall by Tera Guru
  • 878 Views
  • 6 replies
  • 0 helpfuls

Resolved! Need answer

 Which action enables personalization in a form for the admin role, only?A. Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.B. Navigate to Context Menu > Configure > Form Layout and select ‘Ena...

SaanviB by Tera Contributor
  • 654 Views
  • 3 replies
  • 2 helpfuls