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Modules of ServiceNow

What are the different modules of ServiceNow? I'm not able to understand which module comes under which area of ServiceNow. 

Abdul Basit1 by Tera Contributor
  • 3850 Views
  • 3 replies
  • 5 helpfuls

Giving access to Platform Analytics to non-admin users

Hi, I am trying to give Platform Analytics access to a user that is already working with dashboards a lot in the old interface. I have given him the role 'platform_analytics_admin' just to test and it doesn't change anything. He can see the Platform ...

Our Central IT is Pushing Back on "Foward All" with Attach

I believe that I'm posting this in vain, but here goes.   Recently, our instance's "help this address for help" system account was moved from the old on-prem mail servers to our Microsoft 365 tenant.  When the account was on-prem, there was a rule th...

Resolved! Why we cannot update model category to add CI class in CMDB

In CMDB when creating a new Model category (cmdb_model_category) you can set the CI class. After you create the Model category without the CI class you cannot edit the record to add that.What can be the reason why we cannot add the CI class value whe...

naxis alx by Tera Contributor
  • 956 Views
  • 3 replies
  • 0 helpfuls

Resolved! Security Operations (Unable to view all records)

Greetings.We recently had every user from our SecOps team share the same experience pictured below.  When they attempt to click the "All" link under Security Operations, it only displays a few or so records.  Also, it appears the other rows are there...

RodH58347840403_0-1747064720541.png
RodHill11 by Tera Contributor
  • 362 Views
  • 2 replies
  • 1 helpfuls

OAuth refresh token expiration

Hi,I have an OAuth app registry entry with the below configuration. It was created 24-Oct-2019. I would expect the refresh token to expire after 100 days (Refresh Token Life span = 8.640.000) but when I look at the refresh token in oauth_credential t...