Recommend certificates after CSA

[Andrei_Alvarico]

Just finished with CSA Certification, what certification would you recommend pursuing next?

[Shashank_Jain]

@Andrei_Alvarico , Congrats on completing your CSA!

CIS–ITSM: Great if you want to deepen your knowledge of core IT Service Management processes like Incident, Problem, Change, and Request. It helps strengthen your foundation for real-world implementations.

CIS–CSM: Recommended if you’re interested in managing and optimizing Service Catalog, workflows, and the overall request fulfillment process.

CAD (Application Developer): A strong choice if you want to grow as a developer, since it focuses on building custom apps, scripting, and extending the ServiceNow platform.

If your aim is process expertise, go for CIS–ITSM or CIS–CSM.
If your aim is technical depth and development, CAD will be the right fit.

[GlideFather]

Hey @Andrei_Alvarico,

Smashing job! Here are two great places to start:

1. ServiceNow University 

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

Career Journeys:

• System Admin
• App Developer
• Platform Owner
• Implementer
• Technical Project Manager
• Business Process Analyst
• Support Specialist

ServiceNow credentials:

• App Specialist
• Architect
• Developer
• Implementer
• Pre-sales Expert
• Sales Expert
• System Admin

To learn more about trainings:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

2. Developer Portal

• Request your Personal Developer Instance (PDI) — your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.

Learning Plan ServiceNow Administrator:

• Learn admin skills to move into app development.
• Includes 13 short, self-paced modules.

TL;DR

ServiceNow University = Learn and earn badges or certifications.

Developer Portal = Practice and explore the platform hands-on.

Connect with others on LinkedIn — follow creators and join groups to learn even more!

Good luck! 🤞💪

[Bhuvan]

@Andrei_Alvarico 

I would recommend you to go through Scripting Fundamentals and Application Development Fundamentals courses and go for Certified Application Developer Certification as this would help in any of the ServiceNow modules you would be working in future.

https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_i...

After this, it is really subjective and depends on your background and which domain you have expertise. For example, if you are good at Computing & Networking, CIS - Discovery and CIS - Service Mapping would be a good fit. If you have background of managing licenses and assets, CIS - SAM and CIS - HAM could be the next logical step. Check all the ServiceNow certifications available and see which one interests you the most or if you have any project requirements or upcoming new modules that you would be working, plan for it.

https://www.servicenow.com/standard/infographic/learning-paths.html

I hope you appreciate the efforts to provide you with detailed information. As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan