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Resolved! Provide Read Only access to Workflow Editor

Hello,I have a request to be able to provide read only access to the Workflow Editor. I have created a "workflow_viewer" role and added ACLs to the wf_workflow and wf_workflow_activity tables, but the user is not able to get into the Workflow Editor ...

Playbook for Portals

Hi all, I've set up a playbook for a portal catalog item as requested by a client, but the link it creates is long. Any tips on shortening it, or where I can find where it's generated from?  Kind regards,

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Resolved! Error importing Update Set from Xanadu to Vancouver

 Hi,Looking for advise.Our Test instance is on Xanadu as we are also already doing testings before we upgrade our Production instance (currently in Vancouver) to Xanadu.However, we encountered this issue when importing the update set from Test to Pro...

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j0e matts by Tera Contributor
  • 1548 Views
  • 5 replies
  • 2 helpfuls

Resolved! OLA's and SLA's

We need to implement three use cases pertaining to agreements.Case # 1:RITM has 2 tasks, which run in parallel (no dependencies)Task # 1 = OLA is set to 3 daysTask # 2 = OLA is set to 2 daysRITM = SLA is set to 3 days to set the user expectation Case...

Diane22 by Tera Guru
  • 2326 Views
  • 9 replies
  • 2 helpfuls

About drag and drop of attachments

I want a popup to appear when I drag and drop an attachment onto a record. I can operate the attachment screen on the UI page, but which record should I customize when attaching by drag and drop?When attaching a file by drag and drop, I want to displ...

bonsai by Mega Sage
  • 879 Views
  • 5 replies
  • 1 helpfuls

Attachment corrupted?

I attached a file to a recordbut for some reason it wasn't displayed.When I checked the attachment table I found that a record had been created with the "Name", "Content Type", "Table Name" and "Size (bytes)" fields left blank (Null).The "Table Sysid...

bonsai by Mega Sage
  • 569 Views
  • 4 replies
  • 0 helpfuls

First time using clone Admin Console questions

Hi everyone,This is my first ever clone and upgrade, and I am the sole person managing ServiceNow at my company. The previous admin left about 7 months ago, and I started 3 months ago, so I am still learning our ServiceNow setup. Exclusion List: It r...

Resolved! Send catalog item attachments via email using Flow Designer

Hi, does anyone know if it's possible to send attachments submitted with a catalog item to an email address using an action in Flow Designer? The 'Send Email' action doesn't seem to let me attach the files I retrieved with 'Get Attachments on Record....

CCZMAX1 by Mega Sage
  • 1441 Views
  • 4 replies
  • 3 helpfuls

Can not find HR Case!

Hello everyone,I am currently in the Servicenow Administration Fundamentals self-study course.It is about the task - Explore data structureHere I am supposed to go to :All>System Definition>TablesIn the HR Case in the “Related links” I have to look a...

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Can not find my account.

"I’m not very familiar with ServiceNow, and I’m currently working on a developer instance. I’m still learning how everything works, so any guidance would be appreciated.I recently created a new account, but it is not showing up as an option in the ca...