Rejection Workflow activity
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09-19-2023 09:01 PM
I have a new catalog item where it has multiple approver based on the selected item.
I need help how to put in the workflow that if one of the group approval rejected the request and the rest are approved, it will still generate catalog task that in Open state.
Currently here's the result of my workflow. It will create a catalog task but the state is Closed Incomplete.
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09-20-2023 01:22 AM
Hi @Vengeful
In Workflow --> Approval activity there is section for Conditions for approval which can be helpful case for you.
But I would like to understand , why you still want to create task if request has been rejected by 1 group.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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09-20-2023 01:38 AM - edited 09-20-2023 01:40 AM
Hi @Dr Atul G- LNG I have a variable type list of collector called 'Server Name'. Each item has a different group apprval.
So if user select multiple servers, then lets say one of the group approver reject it and the remaining were approved it will still create a task. It will only be rejected/closed incomplete if all the group approver rejected it.
Sample:
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09-20-2023 02:51 AM
Hi @Vengeful
Greetings!!
I guess for this you need to do scripting only , not available OOTB . But it is going to be tricky as you need to check the variable value and then take decision to proceed or not.
Sorry mate, not much inputs from me.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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