Reporting - How to Create a Report that Shows Time Spent By Tech on Incidents and Task, Last 30 Days

[Sarah Ann]

Hello,

I am new to ServiceNow, and I am trying to build a report that shows each ITIL user's time spent on Incidents and Tasks for the last 30 days.

Source Type: Table 

Table: Time Card [time_card]

Picked a Bar report to get data

Group by: Task

When I do this, I don't have the option to set the conditions to closed

I don't have the option to set the conditions to a date range. 

I also get an error: Access to this content denied based on report_view ACLs.

I have tried to just report on my own time card, if I may not have access to all. 

I'd appreciate any feedback. Thank you for your time. 

[Dr Atul G- LNG]

Hi @Sarah Ann 

Access to this content denied based on report_view ACLs.

First need to sort out this, and this can be reason you are not seeing the fields.  Please check with Admin and check ACL to get the proper access.