Show live feed in list view gives error

[Podipireddi]

Hello,

While trying to access show live feed option from list view, it throws out an error. Unable to access the live feed. Please let me know how to sort this out.

 

[Podipireddi]

Hello Everyone,

Can I have any suggestions about the above mentioned issue. I was unable to find the cause and solution to it. Any help is greatly appreciated.

Thank you

[Dr Atul G- LNG]

HI @Podipireddi 

Resolution

To confirm this, remove the UI action's condition and try reproducing the issue.
Rewrite the condition on the UI action with generic condition which satisfies all the record's

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725860

[Podipireddi]

Hello Atul,

Thank you so much for your insights regarding my issue.

It had resolved the part of my issue, however I had hit new road block.

Show live feed option is active now, but its not displaying the live feed saying

"The administrator has restricted access to Live Feed."

However I am using admin profile itself.

Can i have any suggestions on this?

Thanks in advance.

[Dr Atul G- LNG]

Hi @Podipireddi 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116046

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/use/collaboration/concept/c_Con...

Cause

After an instance with com.glide.ui.$live plugin upgrades to San Diego. The $live_feed.do page does not show as expected. This happens OOB
 Steps to Reproduce: 
1. In a Quebec instance add the
- For instance in San Diego cannot activate com.glide.ui.$live plugin
2. Upgrade instance to San Diego
3. go to $live_feed.do
4. make Polaris active by making system property glide.ui.polaris.experience true
5. go to $live_feed.do
- notice as maint you are shown "The administrator has restricted access to Live Feed." Image attached.

Expected behavior:
 To see $live_feeed.do page

Actual behavior: 
 show restricted access error "The administrator has restricted access to Live Feed."

Resolution

This is working as expected. We turned off connect and live_feed for Polaris in San Diego.

Please refer to

Document Link