Hello @Lucky1
The issue occurs because the server-side script returns "No" as a plain string when no record is found, which causes JSON.parse() in the client script to throw an error.
Update script on server side:
getOracleIDs: function() {
var orc_num = this.getParameter('sysparm_onum');
var obj = {};
var cust_account = new GlideRecord('ast_contract');
cust_account.addEncodedQuery('account.u_ims_account=' + orc_num);
cust_account.query();
if (cust_account.next()) {
obj.cname = cust_account.account.toString();
obj.region = cust_account.u_region.toString();
} else {
obj.error = "No record found";
}
return JSON.stringify(obj);
}
Update script on client side:
ga.getXMLAnswer(function(response) {
try {
var answer = JSON.parse(response);
if (answer.cname && answer.region) {
g_form.setValue('u_customer_name', answer.cname);
g_form.setValue('u_region', answer.region);
g_form.setReadOnly('u_customer_name', true);
g_form.setReadOnly('u_region', true);
} else if (answer.error) {
alert("Error: " + answer.error);
g_form.clearValue('u_oracle_id');
}
} catch (e) {
console.error("Failed to parse the response:", response);
alert("An unexpected error occurred. Please check the logs.");
}
});
This ensures consistent JSON handling and prevents JavaScript errors.
Hope this helps!
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Thank You
Juhi Poddar
