Short description instead of incident number

kr25 · ‎11-22-2023

Hi, we have an issue: under the related records you can see the short description of the case instead of the case number. It is the same with the parent breadcrumbs. Does anybody recognize this problem? Thanks in advance!

Jack Littlewort · ‎11-22-2023

It looks like your display field for incident is set to case.

If you navigate to https://yourinstance.service-now.com/sys_dictionary_list.do?sysparm_query=name%3Dincident%5EORnameIN... you should see which field is set to display for the incident table. If this is the case one then you will need to set 'Display' to false.

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Dr Atul G- LNG · ‎11-22-2023

Hi @kr25

Are you talking about this?

Incident --> Customer Case --> Edit.

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Dr Atul G- LNG · ‎11-22-2023

@kr25

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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