System administration journey

[Urfeena]

Hi SystemAdmin Forum folks,

What are the major skills to focus on for getting an intermediate system admin role?

[Mohammed8]

Hi @Urfeena 

Have a strong grasp of ServiceNow platform administration fundamentals, including instance navigation, user, group, and role management. Understand tables, dictionaries, and system properties well. In addition,  possess a solid foundation in core ITSM processes, Knowledge Management and data management, covering areas such as data import, transform maps, and update set migrations. Familiar with system logs and know how to use them effectively for troubleshooting and maintenance.

So basically enhance and dig deep in topics what you may have studied during CSA 

Please Mark this helpful/solution accepted if you find this helpful

Regards,

Mohammed Zakir

[prerna_sh]

Hi @Urfeena 
Please Check out the Career Journey:
System Administrator Career Journey - ServiceNow University
https://www.servicenow.com/blogs/2021/start-grow-system-administrator-career

And Advise given by @Mohammed8 , also helpful. 

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If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna

[Sarthak Kashyap]

Hi @Urfeena ,

For an intermediate ServiceNow system admin role, focus on mastering user and role management, ACLs, UI policies, business rules, catalog items, flows, and notifications. Learn instance configuration, update sets, data imports, and basic scripting. Familiarity with CMDB, Service Catalog, and Flow Designer is also highly valuable.

Also try to major other modules like HRSD, HAM/SAM, SecOps.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[PrashantLearnIT]

Hi @Urfeena 

For System Administrator, complete your journey using the link below:  https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f79b4...

You will find different levels of System Administrator using the Journey.

This blog will help to understand more about how to start and grow a system administrator career - https://www.servicenow.com/blogs/2021/start-grow-system-administrator-career