The universal transfer button is not coming in the universal request form

[Surya Surendran]

I have installed the universal plugin. After that, I am trying to transfer from universal form, but the transfer button is not enabled. In the agent's workspace, it is coming. How can I enable the transfer button in the uniform request form?

[Prinssi]

Try adding yourself (or it looks like you are in a PDI, so System Administrator) as the Assigned to and Save.

Per the docs:

Before you begin

Role required: agent part of the assignment group of the primary ticket or assigned to the agent

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Transfer a primary ticket (servicenow.com)

[Surya Surendran]

Thank you for response. I got the "transfer" button. I have to activate the form link and workspace form menu in the UI action page.