Tips for preparing for the CSA exam as a new admin?

[PhureeN]

Hi all,

I just completed ServiceNow Administration Fundamentals (On Demand) and I'm planning to take the Certified System Administrator (CSA) exam. For those who have passed it:

1. Which topics did you find the most challenging?

2. How much hands-on practice on a Personal Developer Instance (PDI) would you recommend before the exam?

3. Any study resources you found especially helpful?

Thanks in advance!

[SohamTipnis]

Hi @PhureeN,

You can refer to the below article for CSA exam preparation; this will help you a lot, and just make sure you follow each tip and step given in the article to follow!!!

Tips for Passing the ServiceNow CSA exam 

All the very best!!!💪🎉

If you find my answer useful, please mark it as helpful and correct. ‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Aditya_hublikar]

Hello @PhureeN ,

I have passed the csa exam by following this approach :

First of all, for the ServiceNow CSA exam, there are two recommended prerequisite courses. These courses help you understand all the core ServiceNow concepts, configurations, and skills required to clear the CSA.

They also provide essential hands-on knowledge that every ServiceNow Administrator should have.

Start reading Servicenow CSA E-book , you will get your e-book from fundamental course .

Most of the time, people get bored reading such a big eBook. However, it is very helpful for the exam. If you have already gone through the concepts in the eBook, and the same topics appear in the exam, you can quickly recognize that those questions are from specific sections.

So, don’t ignore the eBook—try to complete it.

The most important parts of the eBook are the last sections, such as Security Center, Shared Responsibility Model, and ServiceNow Encryption. These sections are often overlooked, but based on personal experience, around 4–5 questions can come from them.

Also, most of the theory and concepts in the eBook are already covered in ServiceNow prerequisite courses, so it becomes easier to revise quickly.

Also refer this : https://www.servicenow.com/community/training-and-certifications/just-passed-my-csa-certification-ex...

Which topics did you find the most challenging?

Scenario-based questions and questions involving multiple correct answers also required careful understanding.

How much hands-on practice on a Personal Developer Instance (PDI) would you recommend before the exam?

I would recommend at least 1–2 hours of hands-on practice daily for 2–3 weeks before the exam. Rather than just reading concepts, try configuring different modules, creating tables, forms, lists, Business Rules, Client Scripts, and UI Policies. Practical experience makes it much easier to understand scenario-based questions.

Any study resources you found especially helpful?

 the CSA study e-book particularly helpful. ServiceNow documentation and hands-on practice in a Personal Developer Instance were also valuable for strengthening my understanding of concepts.

If this helps you then mark it as helpful and accept as solution .

Regards,
Aditya