TOKYO: Is it possible to hide the 'Workspaces' menu for all users on Tokyo?

[MichaelCreatura]

Hi All,

Quick question, would it be possible to hide the below 'Workspaces' menu tab for all users on Tokyo, somehow?

In theory, the following article suggests it should be but presumably there is a protection policy making it read-only as I am unable to alter with elevated admin credentials. 

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/navigation-and-ui/t...

Any suggestions greatly appreciated! 

Thanks in advance! 

[maroon_byte · Accepted solution]

If all menu items under Workspaces are deleted, Workspace will disappear.

So, try:

1. Open sys_ux_experience_category.list (Experience Categories)
2. Open Workspace experience category
3. Click on one UX Application in UX Application Category M2Ms related list
4. Change application by clicking 'here'
5. Select Workspace checkbox from UX Application Category M2Ms related list
6. From 'Action on selected rows', delete it
7. Repeat for other categories

Regards,

Sharad

[Musab Rasheed]

Hello,

Yes possible, go to below table and make 'Menu Active' false for Workspace

https://instance/sys_polaris_menu_config_list.do?sysparm_userpref_module=0d4458b1070230105fca5d1aead...

Make sure you are in global scope.

[MichaelCreatura]

Unfortunately I run into this error, even as 'Admin' with elevated roles:

[Musab Rasheed]

I have said in my reply that you should be in 'Global' scope , are you in global scope ?

[MichaelCreatura]

I am.