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as a new joiner, how can I study?
what's the best order of servicenow learning?
I want to know the less time paths to finish the servicenow training.
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Resolved! Group Membership (sys_user_grmember) cleanup job advice
I've noticed how we can get duplicate records in sys_user_grmember (same user/group combo existing on multiple records on this table). This happens because of automated processes that add members to groups without checking membership first, etc...but...
Integration
How do I configure a certificate-based SMTP relay for Microsoft 365 in ServiceNow?
Connecting ServiceNow to a Certificate Based SMTP relay Exchange Connector
When configuring a Certificate based SMTP relay connector in Exchange as per this article: How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 | Microsoft Learn Is there any way to specify a certificate...
Resolved! I want to hide the "Enroll Soft PIN" on the user record form
The latest patch added a related link called "Enroll Soft PIN" to the user record form.This link is protected by a policy.How can I hide it?
Resolved! Why do upgrades keep breaking our customizations—even when we follow best practices?
Hi Community,Every upgrade, we run into the same story basically custom UI tweaks, scripts, or workflows that worked fine suddenly break or behave differently , even though they were built upgrade safe.This makes it hard to trust the our platform and...
How to prevent duplicate records in sys_user_grmember?
We are seeing duplicate records in the sys,user,grmember table where the same user is added to the same group multiple times. This usually happens due to automated scripts, Flow Designer actions, or integrations that add group members without checkin...
Resolved! Flow Designer...send email vs notification
Hi All. I need to create either an email or a notification within Flow Designer. I have an INC that based on certain interaction with a few fields spins off an Incident Task to a particular assignment group. This is built in Flow Designer. What I wan...
Resolved! Defining Risk Levels in ServiceNow
I'm trying to finding this guide or image (pyramid). It shows the risk levels of ServiceNow for script include, business rules, ui policy, etc. It was in one of the on-demand courses. I wanted to find the documentation to keep in my knowledge base. O...
