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Trouble with 'manager' provisioning from Azure AD

We've made several attempts to get 'manager' synchronizing from Azure AD with no luck.  I've read to simply set it up in Azure AD from 'manager' as a reference field to 'manager'.  The text fields continue to populate, but manager never succeeds.  My...

Tom Brown by Mega Guru
  • 3665 Views
  • 8 replies
  • 2 helpfuls

Trouble Getting Skill Assignment to Work With Incidents

I've gone through this tutorial a few times and also through all the other documentation I could dig up.   https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-assignment/concept/skills-routing-tutorial.ht...

Alan42 by Tera Guru
  • 478 Views
  • 3 replies
  • 2 helpfuls

Time Sheet Portal - Hover/Tool Tips

Our users are seeing tooltips on most of the elements on the page that don't go away automatically as expected.If the mouse is moved over multiple elements on the page, the tooltip is displayed but doesn't dismiss when another cell is hovered.  This ...

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JohnDHarper by Tera Contributor
  • 790 Views
  • 6 replies
  • 2 helpfuls

Employee Roles for ESC Portal

Hello!  We are in the process of cleaning up our users and it has been noticed that the previous team responsible for Snow were manually adding the cmdb_read role to each employee so they could see reference fields while logging tickets. We've been t...

LiamO by Tera Contributor
  • 756 Views
  • 6 replies
  • 0 helpfuls

Where is configuration set of price type currency format

Hi Everyone, I want to understand the configuration behind the value formatting of a field with the "Price" type.For example, the "Cost" field, which is of type "Price", has a value like 987654321, and it is displayed as 987,654,321 with commas inser...

rmaroti_0-1754993343462.png
rmaroti by Tera Contributor
  • 719 Views
  • 9 replies
  • 0 helpfuls

CSA

Hello All, Can you suggest some sites or articles where I can practice / do a mock test before appearing for CSA exam.  Nalla