Duplicate Case comments added when added in the portal
Sometimes, when customer is trying to add the comment in the case in the csm portal, the comments are adding mutliple times where it should be added only once. Please help
Forum Posts
First time taking the CSA exam
Any recommendations for that to focus on during the studying session?the training path is enough? or should I check another documentation?.
CSA prep: Scenario‑type questions & best practice tips for a new System Administrator
Hi Community,I’m new to ServiceNow and come from a Telecom domain background. I’ve started the Certified System Administrator (CSA) path and I’m working through ServiceNow Administration Fundamentals on Now Learning.I’d appreciate guidance to streng...
Duplicate entries in Advanced Portal Navigation Menu Item
When creating a nested Menu (not Taxonomy) I can create the Menu items along the path I want to have them nested. For example, Root item/1st Level/2nd Level. When I sync these in APN, I always get a duplicate entry, if it is Active it will show as ...
Procurement order : Not showing Capture asset tags modal
The system is not showing up the "Capture asset tags" modal for a hardware model when clicked on receive button on the receive button on the proc_po record. WHat could be the reasonIn the screenshot I 've provided, it is not showing for the 1st item ...
About the exam
What kind of questions are asked in the CSA exam? Are there more scenario-based questions?
Resolved! I want to remove the message that appears when I hover my mouse over the title of the record form.
Since Zurich, we've been experiencing a mysterious bug when users don't have view switching permissions.When they hover over a record form, a mysterious message appears. We'd like to resolve this issue.Is it possible to turn off the message that app...
Somehow missed part of the previous task on my lab.
I need some help please. Somehow I managed to progress to the VTB task without creating a problem with the given values from the previous task. I am not sure how to create said problem with the correct components, so I can progress, and finish my cur...
Resolved! CSA Exam
What kind of questions are asked in the CSA exam? Are there more scenario-based questions? Also, one of my friends had given the CSA exam about a year ago, she said that there was section-wise cutoff. When I checked the 'Review your exam results (Mai...
ticket status tracking with different users
I need help with a specific customization. When a user reports a problem and the solution takes time, after the shift change the incoming user cannot follow up on the ticket (since it was created by the user who finished their shift). How can I make ...
Fields make editable to a group only
I created an ACL for 3 fields to be editable only to a specific groups, but it's not working.Sample ACL By default, role snc_internal is already there. I tried to remove the role but it is required in add role by create new ACL.
Resolved! SNAF-CSA- CareerJourney
Hi SNOW Community,I have a question about the content options offered in SNOW university.When enrolling in a course why are there multiple On Demand options?I've already completed one, do I need to complete the others?
CSA free voucher 2025
Is there any free voucher for CSA exam
Resolved! Form new section visibility
I add a new section tab to our Change Request form. How to make that section to be visible to specific location only?Condition:Change Area is "Application"Type is NormalRequested for or Opened by location: T1, T2,T3
Resolved! Import Set - Hardware asset
Hi All, I am trying to import a excel file with assets information to update the assigned to on the Hardware asset table. I believe I have my transform map configured correctly, am I missing something? It's not setting the Assigned to field on Hardwa...
