steps I followedimpersonate as platform user->create incident with specified values->save and submit before posting comment->add comment(visible to customer)only not any workposts/notes->save then validate it displays the error in screenshot
RITM getting auto close after approval without creating CTASK
Hi everyone, I’m preparing for the ServiceNow CSA exam, and I'd appreciate it if anyone could share useful tips to help me ace the exam. Thank you!
Hi everyone in South Flotida, are there any upcoming ServiceNow or ITSM events
Hello everyone,I am based in South America and I am currently completing ServiceNow courses to build my knowledge and skills within the platform. In addition to my studies, I have practical experience that has strengthened my interest in pursuing a c...
I have embedded a list from another table into a record form (using "Embedded lists").I am gathering information from the other table via relationship records.While embedded lists can be exported to PDF for some tables, they cannot be for others.Howe...
Hi all,Apart from the official ServiceNow website and documentation, are there any other websites, blogs, YouTube channels, or learning resources that you would recommend for ServiceNow training and development?Thank you!
Are there additional licensing costs involved for the following roles:- sn_cwm.cwm_user (owner, editor and viewer) Took the on demand training: One thing already jumps out from the course notes: ServiceNow repeatedly uses “CWM licenses”, not merel...
We need to implement three use cases pertaining to agreements.Case # 1:RITM has 2 tasks, which run in parallel (no dependencies)Task # 1 = OLA is set to 3 daysTask # 2 = OLA is set to 2 daysRITM = SLA is set to 3 days to set the user expectation Case...
Assign article to owner
Dear Admins, We have recently upgraded the ServiceNow instance to AUSTRALIA version, and we have encountered an issue where email notification didn't trigger to the Assignment group. We have checked all the email notification configurations in the in...
Hi Everyone I am Ashley and have just started off on my ServiceNow journey. My background is in EFT Payments where I have 10+ years experience with the Postilion payment application suite. I am looking to transition my career into ServiceNow because ...
I'm currently learning ServiceNow and am especially interested in the System Administrator career path. For those of you who work with ServiceNow professionally, what skills or areas of the platform would you recommend a beginner focus on beyond the ...
Hello everyone,I am currently learning ServiceNow and would like to know the best way to learn it effectively. Could you please share your tips, learning resources, and practical exercises that helped you understand ServiceNow better?Thank you!
I have experience in Manual Testing and IDAM Support, using ServiceNow as a ticketing tool. After a 3-year career gap, I’m looking to restart my career in ServiceNow. I’m currently learning AI Support Specialist course from servicenow university. Is ...
