TOKYO: Is it possible to hide the 'Workspaces' menu for all users on Tokyo?

[MichaelCreatura]

Hi All,

Quick question, would it be possible to hide the below 'Workspaces' menu tab for all users on Tokyo, somehow?

In theory, the following article suggests it should be but presumably there is a protection policy making it read-only as I am unable to alter with elevated admin credentials. 

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/navigation-and-ui/t...

Any suggestions greatly appreciated! 

Thanks in advance! 

[maroon_byte · Accepted solution]

If all menu items under Workspaces are deleted, Workspace will disappear.

So, try:

1. Open sys_ux_experience_category.list (Experience Categories)
2. Open Workspace experience category
3. Click on one UX Application in UX Application Category M2Ms related list
4. Change application by clicking 'here'
5. Select Workspace checkbox from UX Application Category M2Ms related list
6. From 'Action on selected rows', delete it
7. Repeat for other categories

Regards,

Sharad

[Cobee]

You can disable these by Navigating to the following:

-Now Experience Framework>Experiences
-Filter by "Agent Workspace App Shell" under App Shell UI column
-Click on each one and navigate to the appropriate app and set the "Active" flag to false. 
This will remove the workspaces option from the homepage as there are no active workspaces to populate. 

Hope this helps, 

[maroon_byte · Accepted solution]

If all menu items under Workspaces are deleted, Workspace will disappear.

So, try:

1. Open sys_ux_experience_category.list (Experience Categories)
2. Open Workspace experience category
3. Click on one UX Application in UX Application Category M2Ms related list
4. Change application by clicking 'here'
5. Select Workspace checkbox from UX Application Category M2Ms related list
6. From 'Action on selected rows', delete it
7. Repeat for other categories

Regards,

Sharad

[Misgana]

@maroon_byte,

How is deleting it a solution, it might solve the issue for this use case but what if at some point in time they needed one of the workspaces?

[Kim Sullivan]

I opened up a HI case about this -- I'll post here when I get a response.

[MichaelCreatura · Accepted solution]

You have to go here https://instancename.service-now.com/now/nav/ui/classic/params/target/sys_ux_experience_category.do%...

Then go through each of the below setting them to inactive: