Trouble Getting Variables For A Notification

[Alan42]

Complete newby here so please ignore my ignorance.    We have a termination workflow that has recently been updated to send out a notification to an HR admin group.    This new notification is sent out pre-approval when a checkbox indicating an emergency offboard is selected.    

The workflow is working properly but I'm having trouble formatting the notification.   The user leaving the company is selected from a drop down or entered manually when an employee isn't in the list.    

The notification fields available only give me options for the person opening the request, meaning 'requested for' gives me the HR persons name, not the person being terminated.   I've tried using field names but am clearly missing something in the syntax.   The link works and I can get the name of teh person opening the request and their location.    I can't get the departing employees name, the reason for leaving, or the date and time leaving.  Based on the screen shots below how would I find the correct syntax to use for teh fields pictured.    

Notification body

Click here to view Request: ${URI_REF}

Requested by: ${requested_for.first_name} ${requested_for.last_name}
Departing Employee:
Location: ${location}
Emergency Reason:
Termination date and time:

Variables

Name manually selected (first_name, last_name structured the same)

Name selected from a list

Emergency Reason

Termination date and time

I think there is a prefix other than 'request_for' I should be using for each field but I've had no luck making sense out of what they should be.  I'm also not sure if there is a special 'display_value' command I should use to get the field contents rather than the title or how that works if that understanding is correct.        

[Hemanth M1 · Accepted solution]

Hi @Alan42 ,

Your almost there , use variables ex: for user name --> current.variables.requested_for.getDisplayValue() and so on... for other variables 

[Hemanth M1]

Hi @Tungw ,

"activity_date" is your catalog item variable??

[Tungw]

Hi Hemanth,

Yes, the variable name is activity_date? 

Refer to the attached screenshot from my test activity. In flow designerIn service catalog

Thank you in advance! 

[Hemanth M1]

Hi @Tungw ,

You don't see this in the date pills

Please remove and add this variable from Availble to selected and save the flow and see ,

Quick question ; are you using catalog builder?? if so make sure item is published.

if still not visible, we can use flow varibale to get it

1)create flow variable:

2)ex:

3)Use the flow variable in the email

[Tungw]

Hi Hemanth,

I can see that in Flow designer, just can't see that notification variable. By the way, is there a documentation for common variables in the platform? For eg. ${opened.by} 

Thank you again!  

[Hemanth M1]

Hi @Tungw ,

We don't have variable options specific to emails in the flow designer, you have to use varibales from Get catalog variables data pills.

if you still want to use variables option, Use "Send notification" action choose the notification you want to include.